Job Title:Dispatch Lead / Customer Service Team Lead
Location: Suffolk, VA
Job Type: Contract
Max Pay Rate: $20/hr
Work Schedule:
Monday – Friday
5:00 AM – 2:00 PM EST
(Saturday work may occasionally be required)
Work Environment:
100% Onsite – Office located at a distribution facility.
Interview Process:
In-person interview
Potential:
Opportunity to convert to full-time for the right candidate
Seeking a Dispatch Lead / Customer Service Team Lead to support daily delivery operations and supervise customer service representatives in a fast-paced logistics environment.
This role acts as a central point of coordination between delivery teams, operational leadership, and customer support staff to ensure efficient routing, delivery monitoring, and service resolution.
Candidates should have experience with dispatch operations, route monitoring, and delivery coordination
.
Monitor delivery routes and support dispatch coordination
Communicate with delivery teams and resolve operational issues
Track delivery performance and operational metrics
Supervise daily activities of a customer service team
Provide guidance and support for complex customer issues
Maintain performance metrics and team reports
Investigate escalated issues related to deliveries or customer service
Identify operational improvements to increase efficiency
Ensure timely issue resolution and customer satisfaction
4+ years of customer service experience
1+ year of team lead or supervisory experience
1+ year of dispatch or route monitoring experience
Experience with
Microsoft Office (Excel, Word, Outlook)Strong organizational and problem-solving skills
Experience in dispatch, logistics, or delivery operations
Experience working in call center or customer support environments
Ability to manage multiple priorities in a fast-paced environment
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