Lead Customer Service Representative

** Lead Customer Service Representative (Dispatch/Operations Support)*
* *
* Location:

** Onsite - Home Depot Facility

*
* Schedule:

** Monday - Friday, 5:00 AM - 2:00 PM EST (Saturday work may be required)

** Pay Rate:
** Starting at $ 20.00/hour

** Interview Process:
** In-person interviews

*
* Employment Type:

** Temp-to-Hire opportunity for the right candidate

Adecco is currently seeking a  
** Lead Customer Service Representative
** to support operations at a Home Depot facility. This role is ideal for someone with  
** dispatch or routing experience
** who enjoys working in a fast-paced environment and leading a team to deliver exceptional service. The position is based in an  
** office located at the front of the facility
** and plays a key role in supporting delivery operations and customer service performance.

In this role, you will help oversee the daily activities of a team of customer service specialists, ensuring smooth coordination with delivery teams, strong communication, and timely resolution of customer and operational issues.

** Key Responsibilities*
* + Organize and supervise the daily operations of a customer service team to meet performance goals

+ Coordinate with dispatch, routing, and delivery teams to ensure efficient operations

+ Monitor routes and assist with operational troubleshooting as needed

+ Maintain daily and weekly performance statistics for team members

+ Analyze department performance and recommend improvements

+ Identify operational challenges and help implement solutions

+ Complete required team and operational reports

+ Serve as the point of escalation for complex customer or operational issues

+ Provide guidance and support to team members to ensure high-quality customer interactions

** Qualifications*
* ** Minimum Requirements*
* + 4+ years of experience in a customer service role handling complex transactions

+ At least  
** 1 year of team lead or supervisory experience*
* +  
** 1+ year of dispatch experience** , including routing, route monitoring, or coordinating with delivery teams

+ Proficiency with  
** Microsoft Office (Word, Excel, Outlook)*
* + Strong time management and operational efficiency skills

** Preferred Qualifications*
* + Experience in a  
** call center or high-volume customer service environment*
* + Strong problem-solving and conflict resolution skills

+ Ability to multitask and stay organized in a fast-paced environment

+ Ability to work well under pressure while delivering excellent customer service

** Why Join This Team?*
* You'll be supported by a  
** motivated and collaborative team focused on delivering excellent customer experiences** .

This role offers the opportunity to develop leadership skills, contribute to operational success, and potentially transition into a  
** full-time role for the right candidate** .

If you are a  
** detail-oriented professional with dispatch experience and leadership skills** , we encourage you to apply and take the next step in your career.

** Pay Details:**  $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.