Senior Customer Success Specialist

Senior Customer Success Specialist page is loaded## Senior Customer Success Specialist remote type:
Onsite locations:
Suffolk, VAtime type:
Full time posted on:
Posted Todayjob requisition :
R
- **** If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.
**** A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us.
** Apply Now!
**** THE VALUE YOU'LL BRING:
**** Senior Customer Success Specialist**, you’ll play a pivotal role in supporting our
** top corporate accounts
** and ensuring
** exceptional customer satisfaction**.In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority:
** highest case fill rates
** and
** on-time delivery**. We’re looking for a
** problem-solver
** with
** strong communication skills**, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success.

If you're ready to make a difference and grow in a customer-centric role, this is the position for you!
** WHAT YOU'LL DO:
*** The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.*
* ** Order Lifecycle Management:
** Guide the order process from entry to delivery, both domestically and internationally. Ensure adherence to order management policies to reduce errors and maximize supply chain efficiency.
* ** Collaboration & Problem Resolution:
** Partner with Supply Chain and Transportation to reduce shortages, late deliveries, and OTIF deductions. Address customer shortages with root cause analysis and recovery options. Provide updates to customers, sales, and brokers on order status.
* ** Data Accuracy & Process Support:
** Maintain accurate Customer Master Data to avoid delays in order entry. Assist Loss Prevention with issues related to incorrect or rejected orders. Work with Distribution Centers and Plants to prioritize orders and manage matrix leveling.
* ** Relationship Building & Communication:
** Develop strong, trusted relationships with customers through proactive communication. Manage high volumes of requests, ensuring prompt issue resolution. Host calls with sales, supply chain partners, and customers to address concerns.
* ** Account Ownership & Growth:
** Own customer accounts, maintaining accurate notes and tracking performance metrics. Promote increased order size, direct plant shipments, and customer programs. Manage order trackers to ensure visibility on shortages and delivery issues.
* ** Leadership & Team Support:
** Act as an escalation point for direct reports and supply chain partners. Support Team Leads in training and mentoring to align with the company vision and goals. Embrace change and promote the vision across the team.
* ** Customer Service Excellence:
** Deliver world-class customer service, exceeding expectations and creating “wow” moments. Present performance data on OTIF and fill rates, along with root cause analysis and countermeasures for improvement.
** WHAT WE'RE SEEKING:
*** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions*.
* Bachelor’s Degree from an accredited four-year college or university and 5+ years’ relevant experience in an analytical role; or equivalent combination of education and experience, required.
* Strong knowledge of Microsoft Office, Outlook with an emphasis on Excel and PowerPoint.
*…