Customer Experience & Sales Support Associate

Position: Customer Experience & Sales Support Associate
Customer Experience & Sales Support Associate
Up to £30,000 (DOE)
Bury St Edmunds, Suffolk
 
We are seeking an enthusiastic Sales Support Associate to join our client based in Bury St Edmunds. This is a varied role that combines face‑to‑face customer interaction with administrative support, ensuring a smooth and professional experience for every visitor.
The ideal candidate will bring experience from a retail or customer-focused environment and thrive in a fast‑paced setting. You should be confident engaging with customers, highly organised, and able to adapt quickly to changing demands while maintaining high standards of service.
 
Key Skills & Responsibilities:
 
Deliver excellent customer service and support in a showroom environment
Manage enquiries, guide customers and assist with sales progression
Produce accurate quotations, estimates and administrative documentation
Maintain showroom presentation, product displays and stock levels
Support the Manager with sales targets, KPIs and performance insights
Develop sales opportunities across various customer groups
Coordinate aftercare activities, including scheduling, logistics and payments   
Requirements:
 
Experience in customer-facing sales or administration
Strong communication and IT skills
Ability to multitask in a fast-paced environment

Experience with high-end customers or retail (desirable)
Proven sales or customer satisfaction record   
If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)