Support Coordinator

Support Coordinator
Monday - Friday, 08:30 - 17:00
Temporary
Bury St Edmunds
£12.21 per hour
 
We are partnering with a long‑established organisation that delivers support services to businesses across the UK. Our client operates in a dynamic, fast‑moving environment and is committed to delivering a consistently high level of customer care. They are now seeking a Support Coordinator to join their growing team.
This role centres on guiding customer queries from first contact through to resolution. You will ensure updates are handled promptly, information is recorded accurately, and tasks progress smoothly within expected time frames.
 
Responsibilities:
 
Respond to incoming customer enquiries in a timely and professional manner
Maintain ongoing communication to ensure customers are kept fully informed
Build positive interactions by understanding individual customer needs
Record and manage all service requests, ensuring information remains accurate and up to date
Escalate any issues, delays or concerns to senior team members where appropriate
Provide general administrative support to assist overall team operations
Remain flexible and assist with additional business tasks as priorities shift

Key Requirements:

Strong written and verbal communication skills with the ability to build rapport quickly
A customer‑centred approach with a genuine interest in helping clients and colleagues
Highly organised, with strong attention to detail and the ability to follow processes effectively
Comfortable working under pressure and meeting time‑sensitive deadlines
Adaptable and resilient, with the ability to respond positively to changing situations
A collaborative team player with a positive approach to shared goals   
If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)