Customer Service Administrator

Customer Service Administrator
Near Bury St Edmunds
£30,000 per annum DOE
Permanent
 
Our client is seeking a highly organised and customer-focused individual to join their growing team in an administrative capacity. This position plays a key role in ensuring smooth order processing, accurate communication, and exceptional service delivery to customers. The successful candidate will act as a central point of contact, working closely with multiple internal departments and external partners to maintain efficiency and uphold service standards.

Key Responsibilities:

Process customer orders promptly and accurately within agreed time frames
Respond to customer queries quickly and effectively, ensuring clear communication
Coordinate with warehouse teams to influence scheduling and prioritisation
Keep customers informed on order progress and any ongoing updates
Manage returns in line with company policies
Support internal departments with administrative tasks to maintain high service standards
Resolve disputes, ensuring a timely resolution
Oversee customer care functions, ensuring excellent service delivery to end users
Demonstrate a willingness to develop product knowledge
Manage online retail processes, including order handling, prioritisation, cancellations, and dispute resolution, while collaborating with supply chain and finance teams to optimise outcomes   
Requirements:
 
Excellent interpersonal and communication skills, including a confident telephone manner
Strong organisational ability with the capacity to prioritise tasks effectively
Flexible and adaptable approach, able to multitask in a fast-paced environment
Team-oriented with the ability to work independently when needed
Proficient in Microsoft Office, particularly Excel and Word   
If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)