Guest Services Agent
Job in
Sudbury, Ontario, Canada
Listing for:
Dexterra Group
Full Time
position
Listed on 2026-01-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Job Description
WHAT’S THE JOB?
Based in a world class Horizon North camp facility, the regular shift for this position is 14 days on and 14 days off, with 11-hour workdays. Transportation is provided to site from a pickup point in Sudbury or Timmins.
The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting guests as needed.
Your work will include:
Welcoming and providing introductory information to clientsServe as the first point of contact for any inquiries related to site and client matters; either through e-mail or phoneAllocating guests rooms and issuing room keys and cardsManaging the check-in, check-out process for clientsEnsuring accurate database entry for room bookings and payments, as well as multiple data entryProviding information about the camp, its rules and policies as well as soliciting client feedbackAssisting in the review of various paperwork such as safety documents and site related maintenanceAssisting in the completion of reportsWHAT’S IN IT FOR YOU?
Enjoy excellent work-life balance with a 14 days on/14 days off rotation.Extended health and dental benefits.Whereas other companies are downsizing, we are growing!Be #1 on day 1 by joining an industry leader.Follow Horizon North on , , and .
Qualifications
WHO ARE WE LOOKING FOR?
Completion of post-secondary education in Hospitality or Business Administration is an asset.Minimum of 1 year hotel guest service agent and/or administrative experience is an assetMinimum of 6 months experience in a remote lodge setting is an assetIntermediate proficiency with MS Office suite and any Property Management software - knowledge of Nomadis software is considered an assetSuccessful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)
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