Client Services Account Manager

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The Client Services Account Manager assists clients with a broad range of issues, from providing general information about ALS Geochemistry services, products, and pricing, to ensuring clients receive efficient and accurate service while maintaining professional standards internally and externally.

Location: Any ALS Geochemistry location, Eastern Canada

Reports to: Director of Client Services, North America

Responsible for ensuring clients receive efficient, accurate service and information, maintaining high professional standards.

• Deliver exceptional client service by providing accurate information on analytical methods, quality control processes, and turnaround times.
• Act as the primary point of contact for clients, responding promptly and professionally to inquiries, resolving concerns, and gathering project‑specific details.
• Monitor and manage incoming requests to the main Client Services inbox, ensuring timely and appropriate follow‑up.
• Investigate and coordinate approvals for special analytical requests or unique project requirements when needed.
• Prepare and issue client quotations, ensuring all relevant information is communicated clearly and accurately.
• Maintain and update client contact details and project information in GEMS.
• Support local marketing and business development activities, including attendance at trade shows and client events as required.
• Compile and distribute turnaround time (TAT) reports and other client service metrics as assigned.
• Answer and direct client phone calls, ensuring a professional and customer‑focused experience.
• Communicate client updates, instructions, and inquiries to internal departments and Account Managers to ensure seamless coordination.
• Adhere to all ALS health, safety, and environmental policies and procedures, maintaining a safe and compliant work environment.
• Perform additional duties and responsibilities as assigned by the Manager.

• Regularly communicate and share client information, instructions, and updates with internal departments and other client services personnel.
• Liaise with the Quality Control (QC) Department and external laboratories to address and resolve client inquiries.
• Participate in meetings as required, representing client needs and ensuring they are clearly understood and acted upon.
• Support the Accounting Department by assisting with client invoicing questions and clarifications.
• Coordinate and track specific client projects within the laboratory to ensure turnaround time commitments and quality standards are met.

• Excellent verbal and written communication skills, with strong command of the English language.
• Proficient in Microsoft Office, particularly Word and Excel.
• Strong interpersonal skills with the ability to communicate and collaborate professionally at all levels.
• Effective time management and organizational abilities, with a proven capacity to meet deadlines and manage multiple priorities under pressure.
• Demonstrated ability to work both independently and as part of a team.
• Sound judgment, integrity, creativity, and strong problem‑solving skills.
• Confident, personable, and client‑focused demeanor.
• Bilingual (French/English) an asset.

• Diploma or Degree in Geological or Chemical Sciences or Technology preferred.
• Experience in mineral exploration, a laboratory setting, or a related service industry preferred.
• At least 2 years of previous customer service experience required.

• Ability to sit and/or stand for prolonged periods of time.
• Manual dexterity to perform repetitive tasks such as using the keyboard.

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values shape how we work, treat each other, and recognize excellence. At ALS, you’ll be supported to develop new skills and reach your full potential through programs and opportunities that help you build a diverse career with us.

ALS is proud to be an equal‑opportunity…