Service Contract Support Specialist

Overview

Job Description The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for driving the renewal / escalation process for those contracts with business stakeholders. They will also have ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. You will report to the HBS Services Operations Leader and work on a hybrid schedule out of your local Honeywell office.

• Create and coordinate renewal / escalation process for assigned contract base, accurately and on time, to ensure proposals / renewal letters / escalation letters are sent to business stakeholders on time, following GDM Processes.
• Drive contract renewals correctly in CPQ with Operations and AMs, with all data and required documentation, to ensure no delays/errors are incurred during booking
• Ownership for any changes occurring within the contract lifecycle, add-deduct, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over from New Contract Proposal Team.

• Understand assigned contracts and build relationships with Honeywell personnel like Service Business Leaders and Field Service Supervisors.
• Proactively manage renewals and escalations, ensuring timely completion and compliance with deadlines.
• Maintain accurate records in NEX/CPQ, documenting all stages of the renewal/escalation process.
• Perform SMS Asset Validation and verify equipment maintenance schedule
• Provide regular updates on contract status and escalate issues that could impact the renewal/escalation processes.
• Validate customer POs against proposals and obtain necessary SEA approvals before proposal issuance.
• Prepare complete booking packages for financial recording in CPQ/NEX and SAP, ensuring proper documentation.
• Identify areas for improvement within the renewal/escalation process and assist in training new employees.
• Drive personal growth through regular meetings with management, utilizing Salesforce and Power BI dashboards for task tracking.
• Typically assigned to a particular region, handling # service contracts within the region.
• Working hours to support ‘normal working hours’ for region supported – shift hours may be required.
• Occasional estimation of renewal contracts.

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

The annual base salary range for this position is $60,000 - $90,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is for a current vacancy.

• 5 or more years of work experience in service contract renewals in a relevant industry (preferably HVAC, automation, security, fire)
• 5 or more years of work experience with MS Office Suite and performing data analysis using Excel.
• Completed post-secondary education in an administrative or technical field.

• Bachelors Degree or Equivalent - Administrative or technical; OR 5 years Honeywell / Services Experience
• Strong Math skills, including basic commercial awareness (booking margins, cash flow)
• Experience with NEX/Salesforce and SAP
• Able to forge strong internal business relationships and deliver on commitments.
• Relevant knowledge in HVAC, Building Automation, Security, Fire
• Demonstrates a strong commercial awareness.
• Excellent interpersonal skills as well as good verbal, written and presentation skills.
• Ability to multi-task and prioritize work.
• Self-motivated and able to work with minimum supervision.
• Demonstrates a high level of planning & organizational skills daily.
• Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
• Highly self-aware, recognizing the impact of approach and…