Product Manager, Customer Experience

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you!

The Product Manager, Customer Experience leads the efforts to enhance and grow Macmillan Learning’s digital customer experience by determining course of action to build intuitive and empowering customer-facing user experiences that have measurable outcomes and impact. The Product Manager, CX formulates strategies and practices, leading cross‑functional teams and efforts when needed, to understand customer problems and work with design, development, customer support, and market release to deliver an impactful solution.

The Product Manager, CX expresses personal ownership of the prioritization of features, expresses the view of customers during decision‑making and prioritization processes, and synthesizes cross‑functional input to ensure solutions brought to market are feasible, viable, and desirable. This role does not have managerial responsibilities.

We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work.

Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply – we're excited to learn about the different ways you might add value to our organization.

• Responsible for cataloging and synthesizing feedback from users and internal customer liaisons to manage a well‑organized and well‑informed backlog.
• Evangelize the product backlog such that priorities show clear alignment to business objectives.
• As needed, coordinate cross‑functionally with other product managers, third‑party solution partners, engineering and UX to complete multi‑team initiatives and establish priority.
• Define product features and communicate requirements to design, engineering, and external partner teams via clearly‑written requirement documents, diagrams, and concise verbal communication.
• Track and drive cross‑functional product rollout outside of the product development team (Product/UX/Engineering), including coordinating with third‑party solution providers, Learning Science, Marketing, Sales, and Customer Experience teams to facilitate successful product use.
• Assess, measure, and present the impact of their team’s work directly to stakeholders and external partners, quantifying the value of their progress, and evaluating or recommending possible courses of action.
• Establish and maintain internal partner relationships aligned with evaluating viability and supporting implementation through launch efforts.

• Bachelor's Degree.
• 3+ years’ experience designing, building new, and enhancing existing products.
• 2+ years’ product management or business analyst experience.
• Demonstrated ability to exert influence and deliver on capabilities without having direct control over all participating resources.
• Entrepreneurial drive and demonstrated ability to achieve goals in a fast‑paced environment.
• Problem solving, organizational, and analytical skills.
• Excellent ability to communicate complex…