Customer Service Representative

MORGAN OLSON LLC

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually. Morgan Olson’s portfolio of customers serves a multitude of industries and delivery applications. The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan.

Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!

Morgan Olson’s leadership stands committed and focused. Reinvesting tens of millions of dollars back into Morgan Olson’s production facilities with state‑of‑the‑art equipment and advanced automation technologies, producing the safest and most efficient "last mile" home delivery work trucks on the market today.

Assists customer with status reports and assists the sales department with filing, invoicing, tracking expense reports, processing check requests, assisting in sales order process, and literature.

• Interact with customer via phone and in person.
• Enter orders and quotations.
• Complete and update credit applications and verify credit limits.
• Update supplier forms when required.
• Provide customer status reports.
• Manage documentation for the “SOX” compliant form.
• Send out weekly customer status reports.
• Set‑up ship‑to to correspond to customer.
• Manage customer master.
• Quote all internet leads.
• Cross check acknowledgements to quotes and DNs.
• Manage the Morgan Olson presentation starter, assist sales team when requested.
• File orders and organize the system.
• Enter all sales change orders including BBIS (bring back in shop) orders.
• Participate in pilot reviews and customer events. Provide meeting notes when required.
• Credit and re‑bill.
• Print the pre‑invoices and MSO when required. Get approval to send to customer.
• Develop strong product knowledge of (Walk‑in, Truck Bodies, Services Center, and Service Parts).
• Cover the overflow of incoming calls.
• Supports and participates in Morgan Olson PPS team efforts.
• Adheres to quality policy by exceeding customer expectations, being customer‑focused and supporting continuous improvement activities.
• Adheres to safety policies and practices behavioral based safety 100% of the time.
• Other duties as assigned.

• Two years of college with 3-5 years’ work experience
• Good computer skills proficient in Microsoft:
  Word, Excel, and Power Point
• Excellent interpersonal and communication skills.