Customer Service Support Specialist; NC

Customer Service Support Specialist (NC)

Join to apply for the Customer Service Support Specialist (NC) role at GT Independence

Work for a company where you make a difference in people’s lives every day. At GT, we know our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place!

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via Docu Sign or email
• Ensure proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage Docu Sign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

• High School Diploma or GED required
• Associate degree preferred

Work is performed in a typical office (call center) setting.

GT Independence is a national, family‑owned organization and a trusted leader in personal and financial services for people in need of home and community‑based care throughout the country.