Assistant Quality Manager

Location:

Strongsville, OH 44149, USA

A Quality Manager's assistant supports the Quality Manager by implementing quality systems, monitoring operational quality control, and conducting investigations and problem-solving to ensure compliance with customer expectations and resolve issues. Beckett Thermal Solutions is currently hiring for our Strongsville, OH location.

• This role supports the effective operation of the quality department by directly reporting to the quality manager.
• Accountable for overseeing and mentoring quality assurance auditors and ensuring their ongoing professional growth and training.
• Responsible for:
  • Investigating quality issues, NMRs, and customer returns for both corrective action and root-cause resolution.
  • Facilitating RMAs, as well as crediting customers' open RMAs.
  • Overseeing daily internal and external quality issues, ensuring quick resolution and effective communication with supervisors and the engineering team.
• Effectively manages the quality assurance auditors in the quality department and provides directions to guarantee that all goals and tasks are achieved, cultivating a culture of excellence and continuous improvement.
• Ensure that the Quality Team provides engineers and supervisors with accurate and timely information, promoting a rapid resolution of internal quality-related issues.
• Facilitate the accurate capture and recording of quality-related data to provide insightful information on the state of quality, contributing to continuous improvements.
• Regularly review and refine quality processes and procedures to maintain their effectiveness and relevance, collaborating closely with the quality manager to identify and implement necessary improvements.
• Ensure the Quality Auditors workflow is efficient by assigning and distributing tasks to ensure timely completion.
• Provide administrative support to auditors, including conducting performance evaluations, managing attendance, processing time clocks using the TCP system, and addressing other personnel needs to foster a productive work environment.
• Investigate customer complaints thoroughly and implement corrective actions to address root causes, prevent recurrence, and achieve customer satisfaction.
• Assist in the resolution of internal NMRs by working together with the MRB team to disposition the NMR in a timely and effective manner.
• Collaborate with relevant teams to investigate and resolve deviations while ensuring compliance with quality requirements.

• Achieve a 5% reduction in instances of customer returns by implementing proactive quality improvement initiatives and analyzing root causes of returns.
• Actively participate in material review board meetings and take a leadership role as necessary to keep the mean NMR (excluding customer returns and supplier issues) open time to 2 weeks and ensure disposition within 3 workdays.
• Ensure the effectiveness of quality documents by conducting thorough reviews and providing actionable recommendations to make the documents more accurate and effective.
• Ensure the assignment of PPAPs, FAI’s, and other nonstandard inspections are executed quickly and accurately the first time.
• Assist in prompt response to customer concerns and effective resolution through emails and RMAs within two business days of the complaints to establish and maintain an approach that is customer focused.

• Superior technical skills in relation to quality management systems.
• A commitment to identifying corporate leadership and direction.
• Demonstrates emotional intelligence, the ability to lead a team, effective communication skills, and conflict resolution abilities.
• Self-motivated and self-disciplined, able to operate and solve problems without direct supervision.
• Strong organizational and time management skills and the ability to meet deadlines.
• Microsoft Office experience required, including Word, PowerPoint, and Excel (database analysis, complex formulas, pivot tables, etc.).
• Reliability and a good attendance record.
• High School or better.
• 2-5 years of quality experience.

Equal Opportunity Employer
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