Quality Assurance Lead-SQL , Automation

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Quality Assurance Lead within PNC's DnA organization, you will be based in Pittsburgh, PA, Cleveland/Strongsville, OH, or Dallas, TX. Responsibilities require time in the office on a weekly basis. Some responsibilities may be performed remotely, at the manager’s discretion.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

A Quality Assurance (QA) Lead with hands‑on experience is responsible for leading a team of testers while also actively participating in testing activities. This role involves overseeing the testing process, developing test strategies, and ensuring that software products meet quality standards. The QA Lead also mentors and trains team members, identifies areas for process improvement, and communicates effectively with developers and other stakeholders.

Skills Required:

Strong SQL with hands‑on experience building complex SQL queries. Experience with Jira or related software to manage the testing process.

• Developing and executing comprehensive test plans, including manual and automated testing strategies, to ensure thorough coverage.

• Identifying, reporting, and tracking defects, collaborating with developers to resolve issues, and verifying bug fixes.

• Ensuring that all software products meet established quality standards and adhere to best practices.

• Continuously evaluating and improving testing processes, methodologies, and tools to optimize efficiency and effectiveness.

• Effectively communicating with developers, project managers, and other stakeholders to ensure alignment and efficient workflow.

• Ensuring the availability and stability of test environments, including configuring necessary resources and data.

• Keeping abreast of the latest testing technologies, tools, and methodologies.

• Providing training and mentorship to team members to enhance their testing skills and knowledge.

• Maintaining accurate records of testing activities, results, and progress, and reporting findings to relevant stakeholders.

• Operating in a global delivery model, brings strategic direction to testing and acts as the subject matter expert for both the quality discipline and a line of business domain(s).
• Leads the review of testing artifacts throughout the product life-cycle to ensure appropriate sign off and prioritization of testing work, including coordinating test strategy, scripting and defect resolution.
• Including ensuring early engagement with internal partners and proactive planning to ensure quality is a core area of focus early in the product lifecycle.
• Take accountability for quality standards in the development, implementation and upkeep test scripts and opportunities for automation of testing products.
• Developing meaningful management metrics that help to gauge project health, identify trends and opportunities for continuous improvement in product release.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework. Qualifications

  Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be…