Infrastructure Engineer Sr - Digital Team

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Infrastructure Engineer Sr. within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL or Dallas TX. This position is primarily based in a location within PNC's footprint.

*** PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. ***

PNC is seeking a Senior Infrastructure Engineer as a key member of a newly formed ‘Digital Employee Experience’ team. This group will be focused on improving the end user experience by proactively identifying and solving problems (big and small) to the benefit of PNC’s end users. Using the 1E Platform (formerly Tachyon, now Team Viewer) this position is focused on automation and proactive insights as the key to incident reduction and elimination.

Using a broad range of technical &/or development skills the ideal candidate will work across the organization to identify opportunities to enhance end user productivity, avoid / prevent incidents and increase the effectiveness of our support organization. Ancillary skills around data presentation & analysis (e.g. Power

BI, Tableau, etc.) are also desired but not required.

All candidates should demonstrate a wide range of end user technology experience in an environment where scale matters. Experience with the 1E Platform is preferred but experience with similar platforms like Next Think, Systrack, etc. will also be considered. Candidates with a background in application development and automation will also be considered if they can demonstrate the needed skills re: end-user technology.

• Design, develop, and maintain automation scripts using SQL, Power Shell, and 1E SCALE
• Develop and maintain reports with Power BI for analytics and operational insights.
• Integrate APIs for automation across enterprise platforms.
• Design solutions for Windows Core Infrastructure, focusing on client operating systems and related security configurations.
• Collaborate on ITIL-based processes for incident, problem, and change management using Service Now.
• Support enterprise security initiatives, including Zscaler and other endpoint security technologies.
• Drive modernization efforts, aligning with Microsoft's Modern Workplace strategy to enhance user experience and productivity.

• Power Shell scripting (advanced) – script development and maintenance beyond basic commands
• SQL and Power BI for reporting and analytics
• API integration and automation
• Microsoft Configuration Manager (SCCM) and Intune administration
• M365 ecosystem and Modern Workplace concepts
• Windows client and core infrastructure management

• ITIL framework and Service Now experience

• Familiarity with Zscaler or similar security solutions

• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment
• Thrives in a fast-paced, dynamic work environment. Displays a high tolerance for ambiguity and making decisions with incomplete information.
• The passion and ability to make a difference in projects of all sizes. Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results
• Excellent verbal and written communications skills. Communicates well downward, upward, and outward.

• Experience in large-scale enterprise environments
• Knowledge of cloud-based device management and zero-trust security models
• Familiarity with automation frameworks and CI/CD concepts

• Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.
• Develops software components and hardware for…