Customer Service Specialist

As a
Customer Service Specialist
, you will be the face and voice of Repair Authority. You will provide exceptional service to customers by answering questions, resolving concerns, and ensuring a positive experience across all interactions. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and enjoys multitasking and problem-solving.

• Handle a high volume of inbound calls (approximately 75–100 per day)
• Communicate with customers via phone, email, online chat, and in person
• Address customer questions and complaints; escalate issues to the appropriate department when needed
• Ensure timely and accurate resolution of customer concerns in accordance with company guidelines
• Serve as a customer- and manufacturer-facing representative of the company
• Provide administrative and clerical support across multiple departments, including customer service, operations and logistics.
• Utilize multiple systems and software platforms, including Microsoft Office and internal ERP/CRM systems
• Perform general office duties such as data entry, filing, and report preparation
• Complete additional duties as assigned to support business operations

• Strong customer service skills with a patient, professional, and solutions-focused approach
• Comfortable interacting with customers and manufacturers in a professional setting
• Proven problem-solver with strong critical-thinking skills
• Self-starter who takes initiative and works well independently
• Thrives in a fast-paced, high-volume environment
• Strong multitasking abilities and ability to manage competing priorities
• Exceptional attention to detail and accuracy
• Proficiency in Microsoft Excel and general computer applications
• Comfortable learning and navigating new software and systems
• Excellent verbal and written communication skills
• Ability to work under tight schedules and shift priorities quickly
• Ability to work independently with minimal supervision
• Must be able to pass a pre-employment background check
• Full-time, 40 hours per week, Monday - Friday, 8:00am - 4:30pm
• Paid time off (plus holidays)
• Healthcare benefits (medical, dental and vision)