Live-in Night General Assistant; TSH

Overview

Full-time. Start from first week of March. Accommodation can be provided with an adjusted rent.

• Guest Experience & Customer Service
  • Ensure all guest rooms are immaculate, orderly, and fully furnished to provide maximum comfort.
  • Ensure smooth check-in and check-out processes.
  • Welcome guests upon arrival and respond promptly, professionally, and confidently to requests, complaints, or emergencies.
  • Present menus, assist guests with food and beverage selection, take and serve orders, issue bills, and accept payments.
  • Handle complaints or problems with a positive, solution-focused attitude.
• Housekeeping & Cleaning Duties
  • Perform full housekeeping services after guest check-out, including replacing linens and towels.
  • Emptying and sanitizing bins.
  • Restocking toiletries in an orderly manner.
  • Vacuuming, sweeping, and mopping floors.
  • Dusting furniture, removing cobwebs, and cleaning blinds and curtains (arranging washing and ironing where required).
  • Cleaning glass, windows, partition doors, electrical outlets, walls, sideboards, toilets, and high-touch surfaces.
  • Spot clean as needed and rearrange rooms to the required standard.
  • Clean and maintain communal and public areas including lobbies, hallways, restrooms, reception, coffee shop, meeting rooms, and event spaces.
  • Prepare and maintain restaurant tables with strict attention to sanitation and presentation.
  • Maintain serving areas and ensure overall cleanliness and tidiness.
• Laundry & Linen Management
  • Inspect all linens and treat stains as required.
  • Operate washing machines and dryers using the correct cleaning agents.
  • Dry, iron, and fold laundry according to manufacturer recommendations.
  • Visually inspect laundry equipment and report maintenance issues.
  • Move, organize, and store linen in designated linen rooms across floors.
• Security & Night Porter Duties
  • Conduct regular fire walks throughout the night to ensure safety of corridors, exits, and public areas.
  • Perform hourly patrols of the building, including car parks and all entrances.
  • Ensure all front, back, and emergency doors are secure at all times.
  • Monitor CCTV and remain vigilant for unusual, illegal, or dangerous activity.
  • Prevent unauthorized access, intruders, or squatters.
  • Maintain the overall safety and security of the hotel during night shifts.
  • Carry out smoke tests and additional safety checks as required.
• Operations, Administration & Technology
  • Use the cleaning app to log tasks and upload photos of completed cleans.
  • Maintain accurate booking and payment records using Zeevou and in-house systems.
  • Understand and effectively use all relevant property technology.
  • Track and report recurring maintenance, cleanliness, or security issues to management.
  • Send reports to OE upon request.
  • Maintain inventory of cleaning and operational supplies and report replenishment needs.
• Teamwork & Communication
  • Collaborate closely with the Property Manager, Maintenance Personnel, and Operations team.
  • Communicate regularly with the remote team via Discord.
  • Participate in weekly meetings.
  • Assist with hotel host duties, kitchen preparation, and stock checks.

• Excellent communication and customer service skills.
• Ability to work independently throughout the night.
• Ability to work well under pressure.
• Ability to use initiative and follow written and verbal instructions.
• Knowledge of general health and safety procedures.

• Authorization to live and work in the UK.
• Basic DBS check.
• Valid  proof of address.