Member Service Representative - Stratford & Mitchell

Member Service Representative

Location: Stratford and Mitchell, NJ

Schedule: Part‑time

Pay: $24.95 hourly

Are you a community‑minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like‑minded people toward a common goal? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local by investing back into our members, staff, and community.

We are looking for people like you to join our team.

Provide prompt, courteous member service by processing members’ financial transactions and cross‑selling our full range of products and services to ensure members’ expectations are consistently met or exceeded.

• Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
• Answer the telephone in the branch to provide member service
• Balance the ATM when requested
• Respond promptly to member inquiries/problems in a courteous and efficient manner
• Uncover members’ needs and assist them in utilizing the products or services that best meet those needs
• Properly complete and submit tracking sheets
• Make a minimum of 5 sales calls per week
• Make at least 1 high‑level referral per week
• Make at least 1 Member
  
  CARE referral per month
• Follow our Quality Service Standards consistently

• Flexibility to work a varying schedule, including evenings and weekends
• Willingness to work at any branch of YNCU when requested
• Meet YNCU’s Balancing Standards:
  Same‑day balancing ratio 75% minimum (goal 90%), accumulated difference YTD within $100.00, time required to balance 15 min average
• Willingness to accept increased responsibilities and be a team player
• Ability to communicate effectively with staff and members and a desire to do more than just a job
• Professional demeanor and dress
• Comfortable using the Internet and e‑mail, including YNCU’s Online Banking
• Must be bondable

• B Corp Certified
• Competitive compensation, incentive programs and benefits
• Wellness initiatives:
  Employee and Family Assistance Program, premium Calm membership, LIFT Virtual Fitness
• Training and development opportunities
• Community‑sponsored events, employee and paid volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted employee rates

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply.

YNCU is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

YNCU will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at  to apply.