SBHC Coordinator-Fairfield County & Shoreline

SBHC Coordinator – Fairfield County & Shoreline

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The School‑Based Health Coordinator is responsible for providing consistent, expedient, and quality customer service to both internal staff members, external patients, and community partners in support of our school‑based health center program. The coordinator will actively complete tasks to enhance the customer experience and build relationships in the regions they support, and will assist the Regional Manager with maintaining and establishing school‑based locations.

This position is responsible for the operational stability of the region, including supporting medical, behavioral health and dental clinical staff, school‑based clinical accreditation support, patient enrollment, scheduling and outreach initiatives, patient follow‑up, inventory ordering and maintenance, and insurance verification.

• Complete centralized tasks as defined by the Regional Program Manager
• Own tasks from beginning to end
• Ensure accuracy while maintaining timeliness of completion
• Manage a log of all activities to track timelines and progress
• Perform data entry, record keeping, and reporting
• Establish and maintain a community resource directory
• Act as a member of the safety team and coordinate equipment transports with the CHC Facilities Department
• Schedule equipment maintenance in time for expiration dates

• Monitor the SBHC voicemail line on a daily basis, including the email group
• Visit schools to pick up enrollment forms/flyers or drop off supplies as needed
• Schedule appointments for clinical staff (medical, behavioral health, dental)
• Facilitate telehealth appointments via Tyto Care or Zoom platforms, if applicable
• Greet patients, parents, school faculty and staff
• Escort patients to the room; accurately obtain the chief complaint/reason for visit and document appropriately in the electronic medical record
• Support the provision of clinical care by ensuring adequate levels of clinical supplies and materials through ongoing monitoring of clinical inventory and timely re‑stocking
• Communicate among clinical team members by accurately taking phone messages and relaying them in a timely manner
• Maintain universal precautions within the clinical setting at all times

• Ensure the enrollment process is working efficiently following the Enrollment Process Playbook
• Keep the SBHC Dashboard updated and maintained throughout the school year
• Identify uninsured and under‑insured patients and refer them to Access to Care for health insurance coverage
• Monitor communication systems (phone, email, database systems) in a timely manner
• Distribute enrollment flyers to school contacts and ensure flyers are distributed to students/parents

• Engage with school staff for outreach opportunities during or after school hours, including possible weekends and school vacations
• Schedule events, attend events, order supplies/flyers, and track engagement at the events
• Maintain inventory of outreach totes, update marketing materials, and keep  updated with new information
• Provide schools with marketing materials and identify or update areas in the school to promote services
• Assist with texting campaigns to patients and families
• Populate the outreach calendar to track events throughout the department using an outreach event template

• Work with the Manager of Clinical Accreditation to complete CTDHP license applications for new and renewing locations within the region(s) and track license expiration dates in a licensure spreadsheet
• Obtain yearly Fire Marshal certificates for new and renewing locations within the region and track expiration dates using the licensure spreadsheet
• Responsible for licensing in all disciplines
• Order licensure supplies, including signage and medical supplies, ensuring supplies reach the designated sites

• Meet with Regional Managers and coordinator staff regularly to discuss operational issues, problem‑solve, and build team cohesion
• Schedule appointments over summer for…