Onsite Representative Lead
Listed on 2025-12-19
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Our Incora Story is really taking off - we'd love you to join us for the journey.
About Role:The On‑Site Representative is accountable for representing Incora at customer production sites, interacting and coordinating directly with customer representatives and on‑site functional area managers to effectively maintain and replenish customer supply locations.
Key Activities:- Liaison to assist in monitoring stock levels
- Resolving inventory and product discrepancies
- Expediting critical needs in support of customer requirements
A high school graduate with proven customer service and interaction skills, direct customer contact, able to deal tactfully, confidently, and ethically with both internal and external customers, demonstrating excellence and commitment to a safe and hazard‑free workplace.
Fantastic communication skills, a continuous improvement mindset and willingness to learn and grow.
Most importantly, you will be passionate about our Incora Values and exceeding customer expectations.
Our Values:- Courage – Take ownership for issues and problems.
- Collaboration – Share knowledge and experience with others.
- Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
- Community – We value our world and everyone who shares it.
- An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first‑class brand‑new environment, and most importantly the chance to become part of our Incora story.
- Every employee is eligible for one of our incentive programs.
- 8 paid holidays with 2 additional floating holidays for all full‑time employees.
- Full‑time non‑exempt employees receive up to 80 hours of vacation per year, increasing with length of service. They also receive a separate amount of sick time.
- Family friendly policies such as two weeks paid parental leave.
- A generous discount portal only available to Incora employees versus Perkspot.
- Employer‑paid group life insurance at 1× salary, short‑term disability, and long‑term disability.
- Incora offers a 401(k) plan with company match.
Very importantly, we want to be with you to help your career take off and become part of the Incora Story.
So, if you feel you have all of this, and want to be part of developing the Incora Story, apply now—we can't wait to hear from you.
We are an Equal Employment Opportunity (EEO) employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Access to certain company's products, materials, and technical data contained in our facilities is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; therefore, employment is limited to applicants who meet this "U.S. Person" requirement.
Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.
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