Graduate Account Manager E-commerce

Graduate Talent is pleased to be working with a fast-growing e-commerce client based in Stratford-upon-Avon.

We are looking for an enthusiastic graduate to join as a Graduate Account Manager, supporting customer accounts, managing enquiries, and helping drive growth across their online platforms.

This is a full-time, office-based role.

Key Details

Hours:

Monday–Friday, 9:00am–5:00pm (30 min lunch)

Job Type: Full-time, Permanent

Salary: £24,000 per year

Bonus:
Monthly commission scheme

What you’ll be doing

* Managing inbound customer accounts and guiding them through the buying process

* Building strong, long-term relationships with both new and existing customers

* Advising customers on products and helping them find the right solutions

* Identifying opportunities to up-sell and cross-sell across the product ranges

* Responding to customer and supplier queries via phone and email

* Resolving issues and ensuring an excellent after-sales experience

* Reviewing customer feedback and suggesting improvements

* Supporting the wider team with general admin and day-to-day tasks

Who We’re Looking For

* A confident, professional communicator

* Customer-focused with strong problem-solving and organisational skills

* Reliable, proactive, and able to work both independently and in a team

* A graduate eager to grow into account management and e-commerce

* Someone motivated to learn, develop, and take ownership of their accounts

What You’ll Love

* Competitive salary plus monthly performance bonuses

* 28 days holiday (20 + 8 bank holidays)

* Company pension scheme

* Free on-site parking

* Supportive, vibrant office environment with regular team events

* Full training and ongoing professional development to accelerate your career