Relationship Manager

An exciting new opportunity has arisen for a Relationship Engagement Manager to join a well-established global organisation in Stratford-upon-Avon. This role is dedicated to enhancing the volunteer experience by ensuring that they feel valued, supported, and connected, while building a more engaging and supportive environment.

The benefits on offer for the Relationship Engagement Manager include:

- * Salary of £32,500

* Private Health Care

* 8% Cont Pension

* Birthday off

* Possibility of hybrid work (2 days per week) after successful probationary period

 * + Many other perks

Some of the Main responsibilities of the Relationship Engagement Manager:

- • Develop guidance and policy related to the role and responsibility of volunteers including handbooks and associated key documents

• Carry out research into existing arrangements, propose recommendations for improvement and implement these as agreed

• Manage the implementation of the Volunteering Strategy

• Understand the motivation for volunteering and implement awards, incentives, and recognition to promote volunteering and succession planning

• Develop and support volunteer retention initiatives

• Develop, monitor, and report on KPIs linked to volunteer engagement and management

• Promote volunteering opportunities through regular volunteer newsletters and maintain a social media presence to respond to volunteer enquiries

• Work with colleagues to develop and oversee the recruitment, role matching, induction, training, and supervision of new and existing volunteers

• Prepare detailed analysis and reports when required

• Promote, and contribute to, delivery of a high level of customer service

Essential skills required of the Relationship Engagement Manager:

- • Experience in writing policies, processes, guidance and presentations

• Experience in devising and carrying out training sessions or similar such as presentations

• Experience in managing projects, such as events

• Proven experience in developing processes and systems

• High standards of accuracy, record keeping and attention to detail

• Proofreading skills

• Polite and professional approach

• Excellent IT skills and competent in Microsoft Office (Outlook, Word, Excel, PowerPoint and Teams)

• The ability to communicate effectively and in a professional manner, both written and verbally including letter writing skills, emails, face to face, telephone and video conferencing

• Strong organisational skills with a systematic approach to problem solving

• Good time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved

• Ability to undertake research when devising new information and guidance

• Excellent customer service skills

• Self-motivated – able to plan ahead and push forward delivery, largely working on own initiative and without supervision

• Full eligibility to work in the UK without restriction