Technical Events Manager

Technical Events Manager

Stratford-upon-Avon

The Technical Events Manager is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World‑Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The TEM promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.

This role will report to the Area Manager, Cluster TEM or Regional Operations Manager.

• Private Healthcare after 12 months of continuous service
• Employee supported volunteering
• Enhanced family leave provision
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Mentoring support and training initiatives
• Access to state‑of‑the‑art technology
• Global presence and opportunities worldwide
• Long Service Programme

• Drive results by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Achieve Encore’s financial goals for the location(s) by effectively managing labour, equipment sub‑rentals and other costs.
• Understand and utilise operational and financial reports and complete standard and ad‑hoc reports accurately and on time.
• Utilise the Company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients.
• See the Big Picture by completing the sales forecast for the home location, ensuring they are accurate and submitted timely.
• Participate in business review presentations as needed, in collaboration with regional management.
• Review and manage location P&L and develop action plans to address deficiencies/grow the business.
• Confirm venue partners process all payments to Encore in a timely basis.

• Perform daily floor operations including scheduling and equipment setups, operation and strikes. Assist on the floor as needed.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security and quality assurance of equipment.
• See the Big Picture by efficiently sharing labour and equipment within the local market.
• Attend all operational venue meetings such as daily stand‑up meetings with venue operations staff.
• In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented.
• Promote a healthy and safe working environment at all times and provide feedback to the Health and Safety Manager on all HSE issues at the venue.

• Work with regional sales teams to create effective sales strategies to maximise revenue per event for assigned customers including upsell and cross‑sell opportunities.
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system or other sources as assigned.
• Attend site visits, pre‑conference planning meetings and appropriate venue meetings as necessary to support the customer event experience.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
• Attend customer meetings, understanding their goals and responding to their questions, concerns and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system…