Technical Coordinator

Overview

Warehouse (Wellesbourne Distribution Centre), Hybrid

Up to £35,000

Job Family

Technical Department

Reports to Role Title

EPOS Project Manager / Head of Technology & Innovation

Contract

Full Time: 40 hours per week

We’re seeking a motivated, proactive Technical Coordinator to support our Technical Department. This role is essential to support the business, staff and continued future development.

You’ll handle key coordination and 1st line technical support tasks. Working closely with multiple departments, you will play a hands-on role in the delivery and preparation of technical equipment to support our staff, festivals, events and external clients. A positive attitude, strong organisational skills, and a willingness to learn are crucial. This is a fantastic opportunity to develop industry experience and contribute to exciting, high-profile projects.

Peppermint is a multi-award-winning events and hospitality business, founded in 2003 by Alex Brooke and Adam Hempen stall. We’re passionate about delivering first-class bars and drinks-led solutions to the UK’s biggest and best events and venues.

With over 20 years’ operational experience, Peppermint now services 50+ major events and venues annually, partnering with industry leaders such as AEG, IMG, Live Nation, and Cuffe and Taylor. Our portfolio includes iconic events like BST Hyde Park, Camp Bestival, Mighty Hoopla, Hyde Park Winter Wonderland, All Points East, and Rewind Festival, among many others.

Following our recent partnership with Levy UK, we also deliver premium F&B experiences for leading venues, including The O2, Dreamland (Margate), The Piece Hall (Halifax) and the Johan Cruyff Arena (Amsterdam). We proudly operate Riverside East in Queen Elizabeth Olympic Park.

Our success is built on passion, innovation, teamwork, and sustainability, and as we continue to grow, we’re looking for a Technical Coordinator who will play a key role in supporting our projects, ensuring smooth operations, and helping deliver exceptional experiences at some of the UK’s most exciting events.

• Act as first point of contact for all Peppermint tech requirements, triaging and resolving day-to-day issues.
• Provide remote support to head office and onsite teams using appropriate tools, escalating complex issues where required.
• Assist the Tech Department with internal IT issues and basic troubleshooting across iOS, Android and Windows devices.

• Plan and coordinate deployment of tills and associated tech kit from the warehouse for events.
• Lead on programming and oversight of EPOS deployment from the warehouse, working alongside the other departments to ensure accurate, timely set-up.
• Build EPOS menus from templates, ensure devices are correctly configured, and assist with any in-event menu or pricing changes as required.
• Co-ordinate with food team / clients / traders for EPOS specifications and menus.
• Configure and control devices via MDM solutions to ensure apps, settings and permissions are correct prior to dispatch and on return.
• Assist onsite events where required.
• Co-ordinate casual tech support staff within the warehouse.
• Co-ordinate deployment of laptops and other hardware.

• Support the set-up and maintenance of online forms, dashboards and other event systems so they are live, tested and ready ahead of deadlines.
• Maintain standard reporting templates (e.g. end-of-night flash reports) and ensure data is correctly pulled from EPOS and other systems for use by Project Managers and head office teams.
• Keep event spreadsheets and system logs up to date, supporting the Stock team and other departments with accurate data for GP, loss-prevention and reconciliation.

• Assist with asset tracking of all company-owned hardware (tills, tablets, networking kit, laptops etc), ensuring serials, locations and status are accurately logged and maintained.
• Oversee logging and use of ‘paperwork’ systems and digital forms so event and head-office teams are following agreed processes.
• Coordinate critical warehouse…