Programme Support Analyst

Programme Support Analyst

- Supporting the delivery of Customer Services change by providing high-quality programme and project support, reporting and controls

- Creating a single, joined-up view of change activity across Customer Services to support effective decision-making

- Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

About the role

This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth.

We’re looking for a proactive and organised Programme Support Analyst to support the delivery of the Customer Services change portfolio at NFU Mutual. This role plays a key part in helping the PMO get its arms around all the moving parts of change activity, ensuring projects are planned, sequenced and reported effectively.

Working closely with the Customer Services PMO Specialist and Project Managers, you’ll help establish and maintain programme and project management processes, controls and reporting. You’ll analyse delivery data, produce clear and insightful dashboards and reports, and help create a consistent, single view of progress across the portfolio.

This is a hands-on role, ideal for someone who enjoys working with detail, bringing structure to complex environments, and supporting change delivery through strong governance, reporting and coordination. You’ll also help teams track risks, issues, dependencies, budgets and assurance actions, ensuring delivery aligns with NFU Mutual’s Change Framework.

Based in Stratford-upon-Avon, this role offers a great opportunity to develop your PMO capability within a supportive team, contributing to meaningful change across Customer Services.

About you

We’re looking for someone with experience in programme or project support roles who enjoys working collaboratively and thrives in a fast-paced change environment. You’ll be comfortable working with data, producing reports and dashboards, and supporting multiple projects at once.

Essential skills and experience

* Experience in a programme or project support / PMO role

* Strong reporting and information analysis skills, with excellent attention to detail

* Experience maintaining project controls such as risks, issues, dependencies and actions

* Confident using Microsoft Office tools (particularly Excel, PowerPoint and Word)

* Ability to coordinate reporting and maintain a single source of accurate delivery data

* Strong organisational skills, with the ability to manage multiple priorities

Desirable skills and experience

* Experience supporting change initiatives or transformation programmes

* Exposure to financial tracking, budgets, resourcing or forecasting

* Experience using programme or project management tools (e.g. MS Project, Visio)

* Experience with Power BI, Workday or similar tools for data manipulation and presentation

* Understanding of Agile, Scrum or other delivery methodologies

* Experience with in Financial Services or Insurance

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

When you join our team, you can expect a supportive…