Senior Product Manager

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The world's best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we're on a mission to fix it with technology that actually works.

We love the NHS because it's accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need of it most.

The NHS is beautiful, but broken.

The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that's where we're making a difference.

We're focused on relentlessly automating repetitive processes within the NHS. And we've had great early success. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we're now building more powerful tech that unlocks access to healthcare for the entire nation. Check out bookable.health for a sneak peek.

Exciting challenges lie ahead-guided by our principles, we'll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These values drive everything we do at Healthtech‑1:

We have an ambitious mission: to unlock access by making every appointment within the NHS transparent and bookable.

Your job: turn bookable.health from new tech used by 150 innovate GPs into the national infrastructure for access.

This is role with founder‑level ownership. You will work directly with Raj (co‑founder) to translate the vision into clear logical, and actionable steps for engineering teams to follow.

The North Star the entire company is shooting for is Weekly Appointments Booked (WAB).

Our first step in building a universal appointment booking platform, is by cracking open access to GP practices. To win we’ll need to balance three, sometimes contradictory, forces:

• Read up on the NHS
• Spent a week as a GP practice receptionist to understand what patients want and need (all new team members do this)
• Deep dive all our data sources and make recommendations for how we can improve what data we collect
• Speak with over a 200+ patients that have used bookable to understand how patients experience our products
• Discover things about our users we don’t know yet
• Implement a thoughtful change to one part of the patient or NHS staff experience

Outcome:
You’ve made thoughtful choice about what to improve, which will directly contribute to one of the three goals, worked with the team on shipping your first experiment, analysed the data and specced the next iteration

• Agree strategy with Raj and Rupert for the next cycle (2 month work blocks)
• Turn strategy into written logic for engineers to follow
• Run a workshop with the product team to align them on the roadmap for the next 8 weeks
• Spec…