Customer Service Advisor - Stratford

Role

We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

• Deal with inbound calls from residents and / or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
• Adhere to call handling procedures, Axis policies and operation processes in order to ensure "First Class" service is delivered at all times.
• Use IT systems to raise new repairs, book in and rearrange appointments for customers and / or clients whilst on the phone.
• Liaise with clients, Axis operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.

• Previous experience in call centre environment, dealing with high volumes of calls (desirable)
• First time customer service face to face, via the phone or writing
• Excellent communication skills
• Ability to prioritize tasks

• Working hours 8am-5pm Monday-Friday

• 22 days annual leave which increases with length of service
• Pension
• Perkbox rewards
• Long service rewards
• Volunteering days