Environmental Data Account Manager

Overview

Valpak is the UK’s leading provider of environmental compliance, working to create a profitable, sustainable, waste‑free world. The company partners with more than 400 customers across the globe.

Department: Customer Experience
Position: Environmental Data Account Manager
Reporting to: Data Team Manager

Employment Type: Permanent – Full Time
Location: Stratford‑Upon‑Avon
Compensation: £26,800 – £28,000 per year

The Environmental Data Account Manager is a dual‑focused role that blends strong customer service with data‑driven problem solving. Your primary responsibility will be to act as the main point of contact for a portfolio of accounts, maintaining consistent communication, identifying opportunities for improvement, and ensuring timely, accurate data collection and submission for all accounts.

• Build and nurture strong relationships with customers, providing excellent customer service.
• Communicate effectively with compliance schemes, customers and third parties to ensure compliance with legislation and voluntary commitments.
• Research and understand various compliance regulations, building knowledge through relationships with contacts.
• Deepen understanding of customer requirements and the industries they operate in.
• Utilise strong data analysis and Excel skills to articulate complex data problems to customers in an accessible manner.
• Manipulate and analyse large volumes of data, proactively identifying service development areas and supporting continuous improvement.
• Plan resources to ensure all deliverable deadlines are met with high accuracy.
• Maintain resilience amid high volumes of communication and tight deadlines.

• Excellent written and verbal communication skills.
• Customer‑focused approach.
• Ability to absorb and convey large amounts of technical information quickly.
• Advanced IT skills, particularly Microsoft Excel.
• Solution‑oriented problem‑solving ability.
• Collaborative working style.
• Excellent planning, scheduling and organisational skills.
• Full UK driving licence.
• Degree level education or equivalent.

• Hybrid working arrangement.
• Participation in the annual Incentive Plan (VIP) – up to 10% bonus.
• 25 days annual leave plus bank holidays, volunteering day and a birthday off.
• Option to buy and sell up to 9 days annual leave.
• Private medical insurance, cycle‑to‑work scheme, subsidised gym membership.
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes.
• Pension scheme up to 8% employer contribution.
• Reward & discount platform and wellbeing initiatives.

Entry level

Full‑time

Sales and Business Development

Valpak is an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, disability or veteran status.