Business administrator

Job Overview

Law Lane Solicitors is a well known provider of legal services based in Stratford. We aim to recruit and retain the best staff at all levels of the firm and are looking for somebody who can provide a professional and welcoming first point of contact for clients, visitors, and callers, and ensure the smooth day‑to‑day operation of the office.

Law Lane Solicitors is a growing and well‑known London law firm with offices in Stratford, Central London and Croydon. Our mission is to use our expertise and knowledge to assist people in resolving the difficulties they are having with legal matters in their lives.

• Welcome clients, visitors, and suppliers in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls.
• Manage appointment schedules and meeting room bookings.
• Handle incoming and outgoing mail, deliveries, and courier services.
• Provide administrative support, including scanning, photocopying, filing, and document preparation.
• Maintain a tidy and professional reception and office environment.
• Assist with ad hoc office tasks and internal projects as required.
• Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem.
• Produce accurate records and documents including emails, letters, files, payments, reports, and proposals. Make recommendations for improvements and present solutions to management. Draft correspondence, write reports, and review others' work. Maintain records and files, handle confidential information in compliance with the organisation's procedures. Coach others in the processes required to complete these tasks.
• Exercise proactivity and good judgement. Make effective decisions based on sound reasoning and deal with challenges in a mature way. Seek advice from more experienced team members when appropriate.
• Build and maintain positive relationships within the team and across the organisation. Demonstrate ability to influence and challenge appropriately. Become a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrate good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Use the most appropriate channels to communicate effectively. Demonstrate agility and confidence in communications, carrying authority appropriately. Understand and apply social media solutions appropriately. Answer questions from inside and outside the organisation, representing the organisation or department.
• Complete tasks to a high standard. Demonstrate the necessary level of expertise required to complete tasks and apply themself to continuously improve work. Review processes autonomously and make suggestions for improvements. Share administrative best‑practice across the organisation, e.g. coach others to perform tasks correctly. Apply problem‑solving skills to resolve challenging or complex complaints and be a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manage priorities and time to meet deadlines. Positively manage the expectations of colleagues at all levels and set a positive example for others in the workplace. Make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment. Manage resources (e.g., equipment or facilities). Organise meetings and events, take minutes during meetings and create action logs as appropriate.
  
  Take responsibility for logistics such as travel and accommodation.
• Use relevant project management principles and tools to scope, plan, monitor and report. Plan required resources to successfully deliver projects and undertake and lead projects as required.

• GCSE in:
  • English (grade 4 / C or above)
  • Maths (grade 4 / C or above)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Patience
• Time‑management skills
• Positive attitude
• Willingness to learn
• Professional
• Reliable
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Full‑time office role in a professional indoor environment requiring regular interaction with clients and staff; requires good interpersonal skills.