Sales Administrator

From order to doorstep: keep customers worldwide happy, informed and on time.

Stratford-upon-Avon | Fully office-based (no hybrid working) | Full-time, permanent.
Salary: up to £26,000–£30,000 per annum |
Hours: 37.5 per week (flexible start between 07:30–09:30
) |
Free onsite parking

• 22 days’ holiday + bank holidays
• Your birthday off as an extra day’s holiday
• One charity day per year
• Premium tea & coffee, modern office environment

Our client is a multi-award-winning, design-led business that’s grown into a global brand since 2006, with products sold in 60+ countries and partnerships including 4 & 5-star hotels, Michelin-starred restaurants and major airline carriers
.

As Sales Administrator you’ll be the engine behind smooth international order processing—supporting the sales team, coordinating global shipments, and ensuring customers receive accurate, on‑time deliveries. It’s a great mix of customer service, order admin, Excel/spreadsheet work, and logistics coordination
.

• Process and manage international sales orders from entry to delivery
• Ensure accuracy of order details, pricing and customer information
• Monitor order status and proactively resolve issues or delays
• Raise and manage sales orders, invoices, despatch notes and credit notes

• Arrange international shipping and liaise with couriers, freight forwarders and customs agents
• Prepare/verify shipping documentation (commercial invoices, packing lists, export/customs paperwork, Certificates of Origin)
• Track shipments, follow up on delivery issues, and provide timely updates
• Review courier/freight invoices and raise discrepancies

• Act as a key point of contact for international customers/distributors (email & phone)
• Handle queries and resolve issues quickly to maintain excellent customer satisfaction
• Build strong relationships with repeat customers

• Maintain accurate records of orders, shipments and supporting documentation
• Ensure compliance with international trade processes and company procedures

• Work closely with sales, warehouses and external partners to keep everything moving
• Support forecasting and stock/inventory planning through accurate tracking

• You will be a strong administrator, ideally in a similar role.
• Confident using Excel daily (formulas/lookup functions such as VLOOKUP/XLOOKUP
  )
• Strong organisation, accuracy, and attention to detail
• Clear communication skills and a customer-first mindset
• Able to juggle multiple priorities and deadlines

• Exposure to international shipping/export documentation
  , freight forwarders, customs processes
• Knowledge of Incoterms and customs regulations
• Experience using an ERP/CRM system

We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
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Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
We recruit in the following sectors:
Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.