Sales Administrator

Location: Stratford upon Avon

From order to doorstep: keep customers worldwide happy, informed and on time.

Stratford-upon-Avon | Fully office-based (no hybrid working) | Full-time, permanent.

Salary: up to £26,000–£30,000 per annum |

Hours:

37.5 per week (flexible start between 07:30–09:30) | Free onsite parking

What’s on offer for this Sales Administrator role?

22 days’ holiday + bank holidays

Your birthday off as an extra day’s holiday

One charity day per year

Premium tea & coffee, modern office environment

About the company

Our client is a multi-award-winning, design-led business that’s grown into a global brand since 2006, with products sold in 60+ countries and partnerships including 4 & 5-star hotels, Michelin-starred restaurants and major airline carriers.

The role

As Sales Administrator you’ll be the engine behind smooth international order processing—supporting the sales team, coordinating global shipments, and ensuring customers receive accurate, on-time deliveries. It’s a great mix of customer service, order admin, Excel/spreadsheet work, and logistics coordination.

Key responsibilities

Order Management

Process and manage international sales orders from entry to delivery

Ensure accuracy of order details, pricing and customer information

Monitor order status and proactively resolve issues or delays

Raise and manage sales orders, invoices, despatch notes and credit notes

Logistics Coordination (Movement of Goods) Full training will be given

Arrange international shipping and liaise with couriers, freight forwarders and customs agents

Prepare/verify shipping documentation (commercial invoices, packing lists, export/customs paperwork, Certificates of Origin)

Track shipments, follow up on delivery issues, and provide timely updates

Review courier/freight invoices and raise discrepancies

Customer Support

Act as a key point of contact for international customers/distributors (email & phone)

Handle queries and resolve issues quickly to maintain excellent customer satisfaction

Build strong relationships with repeat customers

Compliance & Documentation

Maintain accurate records of orders, shipments and supporting documentation

Ensure compliance with international trade processes and company procedures

Collaboration

Work closely with sales, warehouses and external partners to keep everything moving

Support forecasting and stock/inventory planning through accurate tracking

What we’re looking for?

Essential

You will be a strong administrator, ideally in a similar role with international exposure.

Confident using Excel daily (formulas/lookup functions such as VLOOKUP/XLOOKUP)

Strong organisation, accuracy and attention to detail

Clear communication skills and a customer-first mindset

Able to juggle multiple priorities and deadlines

Nice to have (but not essential)

Exposure to international shipping/export documentation, freight forwarders, customs processes

Knowledge of Incoterms and customs regulations

Experience using an ERP/CRM system

Interested?

We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.

Send your CV to (url removed)

Call us on  Alcester or Redditch

Arden Personnel – Connecting Talent with Opportunity

Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.

We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.

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