Program Supervisor

Program Supervisor – Sevita (REM Community Services)

Pay: $21.00 per hour;
Full‑time position.

Position Type: Full‑time, non‑exempt, hourly supervisor role.

• Supervises a single program or unit, typically supporting 4–8 individuals in residential settings or 10–15 individuals in periodic, vocational or day programs.
• Duties include direct support, professional or program activities, and supervisory responsibilities.

• Supervise Direct Support Professionals.
• Oversee day‑to‑day program operation, including delivery of supports, person‑centered plans, health care, advocacy, customer engagement and regulatory compliance.
• Work 8 to 16 flexible hours per week in a supervisory capacity; provide direct support for remaining hours.

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.

• Direct Support:
  Works regularly scheduled shifts as a direct support professional.
• Records:
  Documents as required; reviews records, billing and program documentation daily for accuracy.
• Program Planning:
  Assists Program Director in developing and monitoring individual program plans.
• Team Meetings:
  Attends routine progress meetings.
• Compliance:
  Assists Program Director in maintaining licensing compliance; implements Sevita compliance plan.
• Management of Individuals’ Assets:
  Ensures safety of individual funds and property; monitors spending and reconciles accounts monthly.
• Incidents:
  Documents incident reports; submits initial reports to Program Director.
• Billing and Utilization:
  Compiles census or attendance information; reviews data and attests to accuracy.

• General Health Care:
  Monitors health, documents, communicates with medical professionals and implements preventive strategies.
• Appointments:
  Schedules or assists with health care appointments; may accompany individuals and document visits.
• Medications:
  Accurately administers or supports self‑administration of medication; reviews documentation for accuracy.
• Medical Supplies and Equipment:
  Purchases and maintains supplies and equipment in consultation with Program Director.
• Dietary Planning:
  Develops menus and oversees food service consistent with individual plans.

• Communications:
  Maintains productive and professional relations with individuals, families, case managers and other stakeholders.
• Customer Service:
  Implements Sevita Customer Service Standards; trains DSPs in delivery.

• Recruitment and Hiring:
  Assists with recruitment; interviews and hires direct support professionals in consultation with the Area Director.
• Employee Scheduling:
  Populates and maintains schedule to assure coverage and minimize overtime.
• Training:
  Assists with onboarding and delivers orientation and ongoing training; verifies training records are accessible.
• Evaluation:
  Prepares and conducts annual evaluations for Direct Support Professionals.
• Discipline and Termination:
  Coaches employees, corrects behavior, recommends and participates in termination decisions.
• Employee Safety:
  Responsible for employee safety and workers’ compensation compliance.
• Management:
  May assist with or lead monthly program meetings for direct support professionals.

• Purchasing:
  Purchases food, household and office supplies; reviews credit card statements and invoices; monitors cost‑effective spending.
• Individuals’ Served Funds Management:
  Secures and safeguards individuals’ funds; updates financial ledgers weekly.
• Billing and Utilization:
  Reviews census, attendance information to assure accurate billing; monitors utilization.
• Staffing:
  Monitors staffing hours for budgetary compliance.

• Census Capture:
  Captures daily census within systems and ensures accurate documentation.
• Census Performance:
  Develops understanding of census metrics and escalates potential service disruptions.
• Placements:
  Supports location preparations required for expected placements.

• Vehicles:
  Inspects vehicle safety features; reports concerns; trains staff on safe vehicle operation.
• Living Environment:
  Schedules and monitors daily and seasonal housekeeping;…