Manufacturing Customer Service

Vector's partner was founded in 1984 and is proudly based in Stow, Ohio. They are a small, family-owned manufacturing company specializing in professional-quality hot and cold therapy products, body cooling vests, cold-water immersion systems, and more.

This can be either a Direct-Hire or a Temp-to-Perm opportunity, depending upon candidate experience and skills.

*** 2+ years of customer service experience in a manufacturing or industrial environment is a requirement in order to be considered for this position. ***

$23-$26/hr.
M-F 8:30a-5p

• Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries.
• Assist customers with product selection, pricing, and order placement.
• Troubleshoot product-related concerns and provide guidance on proper usage.
• Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism.
• Follow up with customers to confirm satisfaction and ensure any issues are fully resolved.

• Accurately enter and update customer orders in Quick Books, ensuring correct pricing, product selection, and shipping details.
• Verify order details before submission to prevent errors and delays in production.
• Process order modifications, returns, exchanges, and refunds in compliance with company policies.
• Coordinate with the production and shipping teams to meet delivery timelines.

• Work closely with the sales, production, and factory teams to ensure smooth order fulfillment.
• Communicate customer requests, special instructions, or urgent orders to the relevant departments.
• Assist in tracking orders and resolving any shipping delays or issues.

• Maintain organized records of customer interactions, transactions, and correspondence.
• Handle data entry, filing, and general office administrative duties.
• Keep product and pricing information up to date for accurate customer assistance.

• Stay up to date with company's full range of products and their benefits.
• Understand company policies, warranty terms, and return procedures to communicate them effectively to customers.
• Educate customers on the proper use and maintenance of products.

• Address customer complaints with a calm and professional approach.
• Identify the root cause of issues and provide appropriate solutions.
• Work proactively to prevent recurring issues and
  * escalate* complex concerns when necessary.

• 2+ years of customer service experience in a manufacturing or industrial environment - this is a MUST.
• Strong phone and active listening skills with a customer-first approach.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills and accuracy in data entry.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Skilled in conflict resolution with a calm and professional demeanor.
• Proficient in Microsoft Word, Excel, and Quick Books (or similar software).
• Comfortable making independent decisions and problem-solving.
• Must be punctual and reliable
  —consistent attendance is a requirement.
• Ability to work overtime when necessary.

• Medical, Dental Insurance
• 401(k) Matching
• Paid Time Off (Holidays & Vacation Days)
• Annual Bonus Opportunities
• Stable, Monday-Friday Schedule (No weekends or late nights).
• Supportive Team Environment