Maintenance Technician

Overview

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $26.00 per hour - $30.00 per hour.

Work Hours The work hours for this position are Mon - Fri + Weekends, 6:00 am - 10:00 pm. The Maintenance Technician reports directly to the Site Operations Manager to ensure all facility related equipment is maintained to the highest standards in the Hard Services line. The Maintenance Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations.

Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs.

The Maintenance Technician will at times be on shift alone and will be a point of contact for the client and must be able to respond to escalations and communicate in a professional manner at all times.

• Self-Performance of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:
• Patch/Painting of walls
• Door/Lock hardware repairs and installation (basic)
• Installation and mounting of building fixtures (tv’s, signs, etc.)
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Safety Eyewash/Shower Inspections and Maintenance
• Fire Extinguisher Inspections
• Overhead Lighting Bulb replacement
• Roof inspections
• Light Snow removal and walkway salting (cold weather regions)
• Building Safety Inspections
• Kitchen Equipment Inspections
• Café Equipment specialty cleaning
• Shopping tool repairs (casters, handles, etc.)
• HVAC system & water system filter replacements
• Hot/Cold Calls
• Proactively mitigate slip, trip, fall hazards
• Effective LOTO (lock out, tag out) compliance
• Ensure all health and safety requirements are established and followed by on site staff and sub-contractors
• Use of CMMS system software for work order management (PC & Mobile based)
• Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
• Order supplies for PM’s and RM’s as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met
• Complete detailed records of all work to be documented in the CMMS system
• Conducts frequent equipment rounds and readings to detect malfunctions, records data as required
• Escorts and directs site vendors as required
• On call (1st line of support) to address escalations or emergencies if they arise
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner

• High school diploma or vocational or trade school/college required
• Basic mechanical, electrical, plumbing, and HVAC skills including knowledge of the corresponding tools in these trades
• Communication skills to translate basic technical information to those with and without a technical background
• Work independently and as part of a team, requiring strong communication and interpersonal skills
• Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
• Must possess valid state driver’s license. May be required to travel via car within a specific metropolitan region
• Demonstrates professional and customer service aptitude
• Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)

• Self-Performance of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:
• Patch/Painting of walls
• Door…