Technical Support Technician

The following requirements are MANDATORY

• Provide top level customer support and communicate work completed clearly with our customers. Image, install, configure, maintain, and secure PCs, laptops, and other devices within the domain.

• Install, upgrade, and patch operating systems (Windows, iOS, and Android) across various hardware platforms.

• Deploy software updates using deployment tools ensuring targeted and appropriate device coverage.

• Troubleshoot and repair PCs, laptops, AV equipment, mobile devices, and peripherals.

• Install, maintain, and repair network printers.

• Participate in assigned IT projects, contributing technical expertise as needed.

• Provide regular updates to management and technical guidance to team members;manage and update Help Desk tickets promptly.

• Deliver high-level customer support through both remote and on-site assistance,ensuring clear communication and resolution documentation.

• Evaluate and test new hardware and software solutions for potential adoption by the organization.

• Work with clinical and technical staff to design and implement modifications to hardware and software as needed, such as installation of scanners and other peripherals.

• Onsite hours will be 8:30am to 5pm, Monday-Friday, however, vendor must be flexible on occasion, in order to allow for an early start time or a late end time. A work week is 37.5 hours.

• Qualified consultants assigned to SBUH must have a minimum of two (2) years of Tech Support experience and be able to install and test ALL the equipment.

• All consultants must have all required immunizations up to date per the Hospital policy. Documentation such as immunization records are to be provided prior to award of any contract

• Consultants assigned to SBUH must be able to lift 50 lbs., kneel, squat under desks, and climb a ladder