Front Desk Medical Receptionist

Overview

Front Desk Medical Receptionist – Stony Brook Psychiatric Associates, UFPC

Location:

Stony Brook, NY

Schedule:

Full time

Days/

Hours:

Monday - Friday; 8:30 AM - 5:00 PM

Pay: $19.78 - $24.72 per hour

Company: SB CLINICAL PRACTICE MANAGEMENT PLAN INC

Note:

Compensation information describes market-competitive ranges and may be adjusted based on experience, education, and current market conditions. External and internal salary equity is determined by Human Resources.

The medical receptionist will assist the department with coordination of the daily operations of the front desk, ensuring efficient workflow and quality patient care.

• Perform receptionist duties including answering, screening, and routing phone calls; take messages and deliver them promptly. Maintain a polite and courteous demeanor at all times.
• Assess telephone calls to determine urgency and refer urgent medical queries to the physician or nurse when needed.
• Maintain a clean and organized reception area.
• Use Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes, verify patient demographics and insurance information, obtain signatures on applicable forms, and assist patients with any required paperwork.
• Enter/scan patient data into the EMR and collect any necessary payments.
• Facilitate patient flow by notifying providers of arrivals, delays, or backlogs and communicate with staff and patients as necessary.
• Schedule patient appointments and remind patients of required documentation for visits.
• Schedule services or procedures as needed and obtain referrals/authorizations/eligibility verification as required.
• Telephone patients regarding changes to physician schedules or appointment rescheduling.
• Maintain office supplies and notify the office manager of inventory needs.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekends as needed; update and maintain client information integrity.
• Perform additional duties as assigned by management.

• Required:
  
  High School diploma or GED.
• Strong organizational and communication skills (verbal and written).
• Excellent typing skills and friendly telephone etiquette.

• Graduate of an accredited Medical Office Administration program.
• 6 months of experience as a Medical Receptionist in a high-volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

The position is largely sedentary; the employee is regularly required to communicate with patients, staff, and medical providers. The role requires the ability to exchange accurate information in these situations. Any additional physical demands will be outlined by management.

Staff Co is a Professional Employer Organization (PEO) coordinating payroll and HR services for CPMP. SUNY Stony Brook Hospital is the co-employer as necessary to perform its responsibilities. CPMP provides equal employment opportunities to all applicants without regard to legally protected statuses. This policy covers all terms and conditions of employment, including recruiting, hiring, promotion, and termination. CPMP prohibits workplace harassment based on protected characteristics.

Violations may result in disciplinary action up to discharge.