Coordinator, Student Support Team

Job Description - Coordinator, Student Support Team (2600363)

Who We Are: We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage.

We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body (  for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume): Bachelor’s degree (foreign equivalent or higher). Two (2) years of full-time administrative or related higher education experience (student experience may be considered). Experience working with a diverse population of faculty, staff, and community organizations.

Preferred Qualifications: Experience working in a higher educational institution. Experience responding to emergencies and/or making appropriate referrals for other urgent situations. Event and/or project management experience. Experience with procurement and purchasing systems/software. Experience utilizing Google Workspace, including the ability to write and run queries, create electronic forms, and manage data. Experience supervising students.

Brief Description of Duties: The Student Support Team Coordinator is responsible for overseeing the management of the front desk student staff and responding to first-level inquiries for the Student Support Team and Family Services and Support. The selected candidate will have excellent administrative, communication, customer service and interpersonal skills, exercising strong organizational and time management skills with exceptional attention to detail as they communicate with campus-wide partners, students, and families.

The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings for the Division, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services.

This position may be required to provide support in other areas of Student Health, Wellness, and Prevention Services, as needed.

The selected candidate must demonstrate a high level of care, discretion, and support for the safety and well-being of each student in our community. The Student Support Coordinator will also help support calendar management, departmental purchasing and budgeting for programs and services, along with organization and support of campus-wide initiatives. The incumbent will be expected to provide exceptional service to visitors and callers to the Support Team/Family Services and Support, including students, faculty, staff, parents, family members, alumni, and other guests.

Office Support: Manage staff members' calendars daily, confirm and coordinate appointments, receive and respond to all phone calls and email inquiries. Triage first-level situations presented by students, families, faculty, staff, and other constituents.

Purchas…