Concierge Supervisor - Shifts - Includes Weekend

Job Description - Concierge Supervisor - Variable Shifts - Includes Weekend Hours (2504027)

At Stony Brook Medicine, the Concierge Supervisor oversees daily lobby operations, ensuring smooth visitation processes and a positive patient and visitor experience. This role manages a large team, coordinates with multiple hospital departments to resolve issues, and facilitates events while minimizing disruptions.

• Ensure the visitation process runs smoothly and efficiently by maintaining strong communication with Nursing Units, Patient Access, and other hospital departments.
• Proactively problem‑solve and de‑escalate visitation issues, engaging Security, UPD, ADN, and Care Management when necessary.
• Monitor the flow and needs of patients and visitors in the lobby, working collaboratively with the Patient Experience team to improve operations.
• Engage with families and coordinate with Nursing to establish appropriate visitation plans during extenuating circumstances.
• Manage events that impact lobby operations, such as Honor Walks, press conferences, workshops, and conferences, ensuring minimal disruption to patient and visitor flow.
• Supervise daily operations of Concierge Services staff of over 40 employees, in addition to Extra Service employees and staff providing overtime support from other hospital departments.
• Develop schedules to ensure adequate coverage across all shifts while accommodating time‑off requests.
• Conduct annual evaluations and ensure all employees complete mandatory training.
• Attend weekly meetings with the Revenue Cycle Team and Visitor Management Vendor to address concerns and system developments; monitor daily concerns and work with the Revenue Cycle Team to achieve timely resolutions.
• Manage system downtimes during Visitor Management System upgrades.
• Educate staff house‑wide on utilizing PM Conversation to communicate with the Visitor Management System, ensuring the Concierge team is notified of visitor exceptions and restrictions.
• Collaborate with Nursing, Security, and Risk Management to implement visitor restrictions when needed.
• Maintain and manage the department budget.
• Analyze data and prepare reports.
• Consistently demonstrate professionalism, courtesy, and ICARE values in all interactions with patients, visitors, and staff.

• Required Qualifications: Bachelor’s degree and more than 4 years of experience as a front‑line manager providing quality customer service in a high‑volume environment, or an Associate’s degree with more than 6 years of experience. Verification of degree (e.g., diploma or official transcript) is required. Upload of documentation must be included with your application for consideration.
• Preferred Qualifications: 4 or more years of experience as a front‑line manager in a hospital setting.

Prior to start date, the selected candidate must meet the following requirements: successfully complete a pre‑employment physical examination and obtain medical clearance; complete an electronic reference check with a minimum of three professional references; successfully complete a 4‑panel drug screen; meet regulatory requirements for pre‑employment screenings; and provide any required New York State license(s)/certificate(s).

Posting

Start Date:

Oct 14, 2025
Posting End Date:
Jan 13, 2026, 4:59:00 AM

The salary range (or hiring range) for this position is $76,407 – $95,509 per year. This range represents an estimate of the compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience.

Supplemental pay includes location pay for UUP full‑time positions ($4,000), prorated evening shift differential ($2,400 for 2 evening shifts), and prorated inconvenience pay/supplemental shift differential ($230 for 2 evening shifts).

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws.

If you need a disability‑related accommodation, please call the University Office of Equity and Access at (631) 632‑6280.