Operations HUB Lead

Job Description

The Hub Operations Lead is responsible for the day to day operations and workflow of all HUB functions, including execution of store Hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope of HUB operations, some Hub Operations Leads will lead one or more team members, including HUB Inventory Specialists and HUB drivers. The individual in this role should have good knowledge of store systems, basic parts knowledge, strong interpersonal skills, and prior experience leading team members.

The role requires in‑depth knowledge of store inventory and the ability to network with nearby stores, Hubs, PDP, and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards. This position is full time and may require MVR certification, completion of all training materials, and attendance at all store meetings.

• Responsible for Hub operations and resolution of Hub orders and processes in a timely manner
• Provide direction, organize and delegate work, and ensure execution related to leading HUB team members (Hub/Loop Drivers and Hub Inventory Specialists)
• Review Hub orders, pull parts, stage product, and finalize paperwork
• Interact with internal and third‑party drivers on paperwork and instructions
• Engage the store‑to‑facility network to determine part sourcing and logistics solutions; work with ordering stores for fulfillment options if unavailable in network
• Work with GM, DM, and CSC support to maintain proper inventory mix and levels
• Maintain inventory accuracy and perform functions related to the parts department and HUB inventory, including on‑hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, front & face, and truck lead
• Manage and comply with all Hub records and paperwork policies and procedures
• Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leaders
• Lead stocking activities from replenishment orders, scanning in product, and ensuring completion within 24 hours

• Additional inventory activities including overstocks, callbacks, resets
• Safely deliver parts to customers as needed
• Assist with front room inventory functions
• Assist with cores and defects
• Perform fixed activities: maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot
• Assist as needed with MOD and other store related actions

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operate inventory systems and store equipment, including forklift, pallet jack, and/or hand jack
• Operate POS and parts lookup systems
• Ability to execute and train inventory systems and store equipment
• High attention to detail

• Competent oral and written communication and basic math skills
• Prior retail experience, including basic merchandising and inventory management skills
• Ability to drive forklift if certified, and to use a hand truck and pallet jack
• Well‑mannered, neat appearance, and the ability to interact with the public in an unbiased manner
• Previous work records demonstrate stability and performance results
• Availability to work short notice and flexible hours, including nights and weekends
• Immediately report to General Manager and/or District Manager any violation of company policy or procedure

Inventory management in a retail environment or logistics center of operations

High school diploma or general education degree (GED)

None

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk, hear, and use hands and fingers to handle or feel;

reach with hands and…