Technical Account Manager

Summary

A fantastic opportunity to join well known, growing and well considered Medical Devices company

Job Title: Technical Account Manager - Engineering

Territory: North West and West Midlands

Package: £35-40K Basic + Car OR Car Allowance, Pension, Healthcare, Death in Service, Phone, Laptop, Holiday

Summary

Purpose – Ensure customer satisfaction and product reliability through the delivery of regular technical account management, on-site service and account review to serve & support customers in order to never lose an account Objectives – drive satisfaction and delight of all stakeholders per account Accountable for – supporting the Sales Unit to achieve targeted sales growth, customer management (satisfaction & delight), SLA Delivery, DOPS training, IB reliability Key stakeholders – own EBME, SSD, Decon – network other stakeholders

• Responsible for the delivery of technical account management to include on-site service, damage prevention and KPI review to identify best practice routine equipment handling to customers through coaching, education and training activities.
• Create and deploy actions plans to improve customer service delivery
• Deliver technical service support to the sales unit in installing and commissioning of products
• Perform assembly, installation and commissioning of new stock
• Perform assembly, installation, commissioning and decommissioning of demo stock
• Perform field based technical activities to include emergency call out, customer query and complaint handling (on site and by phone) and testing and inspection of equipment to necessary standards
• Deliver technical support to customers including the training of customers in the application of company products and Direct Observation of Procedural Skills (DOPS)
• Support other TAM’s and office based technical activities as necessary

• Minimum of 5 GCSE’s at grade C or above including Maths and English or equivalent Intermediate level of knowledge and computer literacy
• Min 3 years’ experience in the Healthcare industry, ideally technical sales/service or similar discipline
• Possess IT skills including Microsoft Office to basic level

If you are interested in this role and would like to apply or if you are considering your options within the medical devices sector generally please do send over a CV to  and I will call you back to discuss options