Sales Customer Service Advisor

Job Title: Sales and Retention Customer Service Advisor - Outbound

Location: Cheadle

Bonus: Average monthly bonus of £250, with the potential to earn more based on performance

Contract: Full time – permanent

Hours: 40 hours per week.

Hybrid Working: You’ll work full time in the Cheadle office during training and probation. Once successfully completed, if you choose you can move to our hybrid model, working a minimum of 2 days per week onsite.

Start Date: 23rd February 2026 (If you have holiday or annual leave within the first 4 weeks, you may not be suitable for this position)

Interview Dates: 22nd-30th January 2026

Are you looking to excel in your career and work for the biggest name in the automotive industry?

We’re recruiting Sales and Retention Customer Service Advisors to work in our Cheadle office.

As an Outbound Sales & Retention Advisor, you’ll speak to existing AA Customers whose policies are coming to an end. Your role is to understand their needs, build confidence in our products and ensure they have the right cover for continued peace of mind.

You’ll work in a fast-paced, supportive team environment where collaboration, resilience and customer focus are key. Every call is an opportunity to deliver the high standards our iconic brand is known for.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!

• Working towards sales and retention targets
• Engaging customers and building trust on every call
• Identifying customer needs and recommending the right products
• Resolving queries while delivering positive customer outcomes
• Using available tools and resources to achieve the best result for the customer
• Maintaining focus and professionalism during peak call times

What We’re Looking For

We’re looking for people who are:

• Motivated
  – driven to achieve targets and deliver results
• Confident communicators
  – energised by conversation and relationship‑building
• Self‑starters
  – proactive, accountable and proud of their work
• Resilient
  – calm under pressure and able to manage setbacks positively

Sales experience is beneficial, but what matters most is your attitude, resilience and desire to succeed. You will be calling customers on an outbound basis.

• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.