Assistant Shop Manager

Support customers, meet their needs and encourage repeat business.

Promote additional product and sales initiatives, including maximising gift aid and round-up.

Work towards ensuring, as a team, that targets and profit levels are met.

Support the growth of average weekly sales.

Encourage the local community and customers to donate stock

Effectively manage donated stock and bought in goods, ensuring that necessary standards are maintained.

Deliver high standards of customer service

Deal with customer complaints and queries in an effective manner

Promote the shop in the community and respond to local queries about the services of the British Red Cross

Actively recruit, develop, communicate with and motivate volunteers to meet the needs of the shop.

Maintain the Assemble system for all volunteers within the shop

Manage the task allocation to Volunteers, guiding activity to ensure require standards of performance

Act as a key holder and ensure the security of cash, stock and premises

Ensure health and safety compliance at all times in the shop

In the absence of the Retail Manager be accountable for the day to day operation of the shop, including cash handling and banking.

Proud member of the Disability Confident employer scheme

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).