Operational Team Manager

Overview

The Crisis Care Centre is a key part of the urgent care pathway in North Staffordshire, providing an all-age single point of access to mental health services. It delivers a 24/7 crisis response, including intensive home treatment as an alternative to inpatient admission. This role offers the opportunity to shape a vital community crisis service, making a direct impact on patient care, staff experience and service quality.

The Operational Manager (Business & Performance Lead) will ensure safe, efficient day-to-day service delivery across the Crisis Resolution Home Treatment Team. As one of two Band 7 Operational Managers, the post holder will share responsibility for high-quality delivery across the service, with a focus on performance oversight, workforce management and patient flow.

You will be an experienced operational leader with a strong understanding of clinical governance, quality improvement and workforce development. You will demonstrate excellent leadership, communication and organisational skills, with a commitment to supporting staff and maintaining high standards of care.

• To ensure that the values and principles of the organisation are translated into the philosophy and operational policy/service specifications for the services and that these are evident in everyday practice and reviewed on a regular basis, ensuring that the services are delivered and developed in line with relevant Trust policies, procedures and values.
• To establish, develop and review policies, practices and procedures which meet legislative, Trust and directorate requirements.
• To contribute to strategy and clinical governance plans for the service area and directorate. To take a lead in implementing specific projects in relation to this. Develop and maintain links and support networks with other teams within the service area, ensuring consistency.
• To facilitate an environment where the physical, emotional, health, social, educational, cultural and spiritual needs of service users can be met, with a focus on safe, caring, responsive, effective and well-led service delivery.
• To be responsible for overseeing the maintenance of the building and grounds, and ensure safe systems of work are adhered to, so that the environment is safe, pleasant, and fit for purpose. This includes implementing and developing health and safety protocols and individual risk assessments with the staff team.
• To be responsible for incident management and complaint resolution within the unit/teams and ensuring any learning is shared and embedded.
• As a Trust we remain bold and ambitious with plans for service and system collaborative transformation to improve the health and wellbeing of our local people through high-quality care.

We pride ourselves on ensuring our team has wellbeing put first and, as such, provide a range of wellness opportunities including flexible working. We are committed to the Greener NHS national ambition to become the world’s first carbon net zero national health system by 2045. Sustainability is embedded in our strategy as one of four key enablers. We recognise that we need a workforce that is as passionate as we are about achieving these goals for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to a diverse and inclusive workforce at all levels. We welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from lesbian, gay, bi and trans communities. We are also committed to the Step into Health scheme and actively encourage applicants from Armed Forces Communities to apply.

For further details or informal visits contact:
Name:
Aisling Birch

Job title:

Crisis Care Service Manager
Email: A
Telephone: