Senior Operational Services Manager

Senior Operational Services Manager

The closing date is 28 January 2026

The University Hospitals of North Midlands NHS Trust (UHNM) is a large teaching hospital serving over 3 million people. The Trust has 2 hospital sites;
The Royal Stoke Hospital and County Hospital in Stafford.

We have an exciting new opportunity for a Senior Operational Services Manager within the Respiratory, Gastroenterology and Infectious Diseases Directorate working closely with the Clinical Director, Directorate Manager and senior leadership team.

Are you looking for a role that is varied in day to day activities, fast paced, has lots of impact on patients and is part of a supportive team?

We are looking for an outstanding Senior Operational Services Manager within the Respiratory, Gastroenterology and Infectious Diseases Directorate who puts our patients first, interacts well with the team, wants to develop professionally and has great problem solving skills.

As the Senior Operational Services Manager you will play a crucial role within the Directorate to ensure efficient and effective operational management.

You will support the team in ensuring that national and local targets are delivered. You will assist with the management of complaints and to deputise for the senior leadership team wherever necessary.

We are looking for someone who would like to develop within a management role that is able to demonstrate excellent inter-personal and communication skills, with the ability to forge and maintain relationships.

The ability to manage a busy workload and to prioritise, quickly find solutions is essential.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

You will have a key role supporting the efficient and effective operational management of the Directorate working across a range of projects together with the Clinical Director, Directorate Manager and senior team across both Stoke and County Hospital sites.

Please see the attached job description and person Specification for further details on the duties and responsibilities of this role.

• Educated to degree level or relevant experience
• Diploma/Degree in Management or health related subject

• 2 years experience of working in an acute trust in a management role
• Ability to support service delivery to patients including management of waiting lists
• Operational management skills
• Awareness of NHS plan access targets
• Knowledge of workforce planning
• Leadership and team building skills
• Awareness of Trust policies and procedures
  
  Experience of management of change issues
• Experience of introducing innovative practice

• Effective interpersonal skills
• Acts to support and enable effective teamwork
• Takes responsibility and is accountable for delivering objectives

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of North Midlands NHS Trust