Endpoint Configuration Engineer

Responsibilities

• Centralised configuration and management of endpoint devices including the packaging and deployment of software applications, settings and security baselines via Microsoft System Center Endpoint Manager, Azure / Intune, Active Directory / Group Policy.
• Centralised management of Sophos Central Antivirus ensuring endpoint devices have the latest updates and policies.
• Ensuring that the Patch Management of High and Critical Vendor (Microsoft Non-Microsoft) Updates are applied within 14 working days in line with NHS Digital guidance.
• Configuration and Administration of Microsoft System Centre Endpoint Manager for the deployment of operating systems, software applications, security patch management and reporting.
• Develop and deploy solutions for identified security vulnerabilities including those directly identified through the Microsoft 365 Defender websites.
• Ongoing development of new operating systems and applications to ensure compatibility and compliance with existing infrastructure to meet the changing needs of our customers.
• Investigation of new systems and technology to provide additional value and efficiencies to our customers.
• Use Problem management processes to identify common incidents, develop documented workarounds, complete root‑cause analysis, and apply long‑term fixes to eliminate recurring incidents.

Responsible for the installation, maintenance, repair and safe use of expensive and highly complex hardware and software on a day to day basis on behalf of customers.

Work is mostly performed with little supervision and requires initiative and judgment when dealing with the wide range of IM&T issues. The post holder will be expected to adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration complex facts and interpreting these appropriately when problem solving. Perform options appraisals in order to compare a range of options related to the resolution of technical problems.

Freedom to act:
Required to act independently within the departmental guidelines and decide when it is necessary to elevate issues and problems to a supervisor or a more senior technical person. Must work within defined departmental and national protocols/policies and professional code of conduct.

The post holder must employ excellent communication skills both verbal and written particularly when communicating complex IM&T related information to own peer groups, non‑technical staff, customers and suppliers. Post holder will need to use tact, persuasion and diplomacy when explaining IT related problems to customers that may be inconvenienced. Comprehend technical IT issues as described by customers, peer group and external suppliers in verbal and written form.

Frequent interruptions resulting from involvement in multiple projects and day to day queries and issues. A high level of concentration is required on a daily basis to maintain accuracy of solutions being implemented sometimes for extended periods of time. Making decisions in the field with limited or no backup and support that can affect clinical systems and patient care.

Undertake such other duties as may be required from time to time in accordance with the nature and grading of the post.

Advanced keyboard skills: must have a highly developed skill in the use of computer keyboards to ensure data entry is both accurate and timely. Continuous VDU use for long periods of time and sitting in a restricted position. May be required to occasionally carry or move equipment without aids.

E.g. personal computers, printers, network hardware & servers. May occasionally be required to work in dusty, dirty or cramped environments when dealing with PC equipment, networking equipment or cabling runs. Frequent requirement to use road transportation.

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life…