IT Manager

Overview

📍

Location:

Stoke on Trent

🕒 Contract Type:
Full-time

💼 Department:
Information Security & Cyber Services

We're looking for an experienced and forward‑thinking IT Manager to oversee our technical operations and drive continuous improvement across our organisation. This is an exciting opportunity for someone who thrives in a hands‑on role, enjoys innovation, and is passionate about building secure, resilient, and efficient IT environments.

• Provide Level 1, 2, and 3 support to internal teams
• Assist staff with IT queries and troubleshooting
• Test and deploy software/hardware updates
• Manage IT assets and maintain documentation
• Ensure security, backup, and redundancy strategies
• Monitor and harden systems for security
• Research and implement new technologies
• Manage Windows/Linux servers and M365 services
• Oversee user account management
• Collaborate with third-party IT vendors
• Create and maintain ISO documentation
• Prepare for Cyber Essentials and support compliance
• Produce security reports and alerting systems
• Deliver IT projects across departments
• Stay updated on industry trends and best practices

• IT certification or an equivalent qualification
• Demonstrated expertise in computer hardware, networking, software systems, the internet, and cybersecurity
• Proven experience managing Microsoft environments, including Active Directory, Intune, and M365
• Familiarity with SQL management
• Experience with Group Policy administration
• Management of Windows Server and various Linux distributions
• Competency in managing VOIP systems
• Hands-on experience with SIEM solutions, such as Windows Event Forwarding
• Oversight of VMware/Hypervisor environments
• Expertise in antivirus solutions and security policy auditing
• Solid comprehension of internet, network, and cybersecurity principles

• What We Offer:
• Annual Leave
  : 28 days of holiday, inclusive of bank holidays.
• Birthday Leave
  :
  Enjoy an additional day off on your birthday.
• Pension Plan
  :
  Secure your future with our retirement benefits.
• Online GP Access
  : 24/7 access to online GP services for you and your family.
• Life Assurance Benefit
  :
  Pay out to your nominated beneficiary, plus concierge support for wills and funeral planning.
• Company Sick Pay
  :
  Receive a proportion of your wages from the first day of sickness.
• Optional Income Protection Scheme
  :
  Up to 75% of your salary for long-term illness beyond 28 weeks.
• Free Eyecare
  :
  Complimentary eye tests and vouchers towards glasses and frames.
• Flexible Working Arrangements
  :
  Tailored to fit your lifestyle and personal needs.
• Employee Assistance Programme
  : 24/7 confidential counselling, plus support for financial, legal, social, physical, and mental well-being.
• Health & Wellbeing Programme
  :
  Access a Health Hub app, onsite Mental Health First Aiders, and continuous support.
• Bright Exchange
  :
  Exclusive deals and discounts on a wide range of products and services.
• Engaging Social Events
  :
  Build connections through team activities with our SYTECH Social Club.
• Free On-Site Parking
  :
  Convenient and accessible parking.
• Casual Dress Code
  :
  Enjoy a comfortable work environment.
• Remuneration
  :
• Starting salary: £40,000 per annum depending on your experience, skills, and qualifications.

Why SYTECH?
At SYTECH, we are dedicated to creating a welcoming and inclusive environment where everyone is valued and empowered to contribute to our collective success. We actively encourage applications from individuals with diverse experiences, recognizing that varied perspectives strengthen our team and is key to innovation and growth.

We proudly embrace diversity as an equal opportunity employer, where every hiring decision revolves around qualifications, merit, and business needs, without exception. We are committed to ensuring an inclusive, supportive recruitment process for all applicants. If you have any access needs or require any adjustments, whether related to a disability, neurodiversity, or any other reason, please let us know. We re happy to discuss how we can make the process work for you, from interview arrangements to any other support that may be helpful.

Accessibility Notice: Please note that our offices are located on the first floor of a building without lift access, which may present challenges for individuals who are unable to use stairs. We recognise the importance of accessibility and are committed to making reasonable adjustments wherever possible. If this may affect your ability to attend an interview or carry out the role, please let us know, we will be happy to discuss potential accommodations.

Important Information:

• We're handling this recruitment process in-house, so we kindly ask agencies and recruiters not to contact us about this position. Thank you for your cooperation