Customer Service Assistant; Hotel Arcades

As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Alton Towers Resort Hotel Arcade. Your

Duties & Responsibilities:

Interested in working in the UK's No.1 theme park? Are you wanting Vegetarian ...

HB Leisure Ltd are looking for aseguró ...

• Welcome guests and provide great customer service
• Manage and restock prize inventory
• Ensure กรก cleanliness and tidiness of the arcade and games
• Report any machine issues and needed repairs to management
• Support general arcade operations

• Honest, reliable and decorar a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast‑paced, outdoor setting all year round
• Availability on weekdays, weekends (including bank holidays)
• Ability to follow instructions and comply with all company standards

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players.

We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

£8.00 to £12.21 per hour. Fantastic Benefits Package Permanent NEW.

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&C's)
• Discounts to hundreds of tops retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.)
• 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
• Subsidised food and drink on shift in our onsite canteen.
• 10% discount in retail and food & beverage units across Merlin sites.
• Access to discounted employee bus service.
• Free onsite parking, both on shift and when visiting the park as a guest.
• Access to employee exclusive events, such as Scarefest preview night.