Appointments Clerk

University Hospital of North Midlands NHS Trust

The closing date is 11 February 2026

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen to work within the Call Centre in the Outpatient Department.

We are a Compassionate Trust who work together as a team, safety is paramount and we continually review and improve the service for our patients.

To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focused, efficient and effective. Incorporating use of all the Trusts systems including:
Choose and Book, Patient Administration system, Savience, iportal, Filefast and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

To liaise with ambulance contracts and service users to ensure that patients travel within contract standards and communication is maintained at all times.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

• GCSE's Grades / Excel, and Word
• Have experience in a customer service environment
• Demonstrates how to communicate with a range of people using telephone, email or face-to-face
• Working towards NVQ customer service
• Experience working in a patient environment

• Knowledge of the referral to treatment pathway
• Experience using a range of IT systems

• Trust Systems

• Appears confident in interview
• Good Communication Skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust