Band 3 Team Administrator

Job Overview

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high‑quality care. We pride ourselves on ensuring our team has their wellbeing put first and provide a range of wellness opportunities, including flexible working. We are committed to the Greener NHS national ambition to become the world’s first ‘carbon net zero’ national health system by 2045.

For 2024/2025 we have launched the "Proud to be Green" engagement campaign, aligned to the targets set out in our Green Plan. The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We warmly welcome applications from all under‑represented groups, including women, people with disabilities, people from global‑majority backgrounds and those from the lesbian, gay, bi and trans communities.

• Respond to appropriate requests for information.
• Act on correspondence – respond to or refer to the appropriate person.
• Provide routine advice on areas of knowledge/expertise to staff, students and external parties.
• Liaise with partner services and organisations.
• Prepare and complete routine documents, including letters, reports, presentations and forms.
• Handle telephone queries and direct them as appropriate.
• Assist patients, clients or relatives during incidental contacts such as phone calls.
• Make decisions on enquiries and contacts, prioritise work and resolve conflicting appointments.
• Enter and process data, using paper or computer‑based systems.
• Take and transcribe formal minutes.
• Produce basic statistical reports.
• Maintain information systems.
• Plan and organise straightforward tasks, including maintaining filing systems and electronic databases.
• Coordinate programmes of work such as training schedules, events or the use of rooms.
• Arrange meetings and diary management, and manage on‑call rotas.
• Maintain auditable stock control and security of stock, particularly cash office and stationary; manage other resources such as clinical/medical stock, projectors and laptops.
• Provide advice or demonstrate workplace routines to new or less experienced employees.
• Undertake surveys or audits as required.

• Experience in an administration role with recent experience of minute taking.
• Proficient RSA Stage 3 or equivalent typing skills.
• Good computer skills, knowledge of electronic/manual filing systems and use of office equipment.
• Excellent prioritisation, written and verbal communication skills.
• Strong team worker, willing to undertake relevant training courses.
• Experience in a crisis care or similar environment is desirable.

The post is a Band 3 Team Administrator. Priority will be given to NHS staff across the region who are at risk of redundancy, where the vacancy is at the same band or one below their current band and candidates meet the essential criteria for this post.

All employees new to the Trust will be subject to a six‑month probationary period.

All clinical staff bands 2–4 new to the Trust will be required to complete a Care Certificate.

Travel expenses for interviews are not covered.

All posts involving access to persons receiving health services will be subject to a Disclosure & Barring Service disclosure. Please provide full contact details for all referees.

Canvassing of members of the Trust or of any committee of the Trust directly or indirectly for any appointment under the Trust disqualifies the candidate for such appointment.

Midlands Partnership University NHS Foundation Trust, University Hospitals of North Midlands NHS Trust, Black Country Procurement Group, North Midlands, Cheshire Pathology Service and Staffordshire and Stoke‑on‑Trent Integrated Care Board are part of the partnership.