Customer Risk and Accounts Specialist

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common‑sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus private medical insurance
• Life assurance and critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

As a Customer and Risk Account Specialist you will be responsible for ensuring accurate financial calculations, reporting and account amendments within a controlled framework. The role involves maintaining and testing financial models, processing customer account changes and supporting internal teams with precise calculations and reporting.

• Develop and maintain Excel‑based reports and financial models.
• Perform manual calculations and integrate them into semi‑automated Excel models.
• Analyse customer accounts, including interest‑based calculations and account closure processes.
• Process amendments to customer accounts, including credit file adjustments and data corrections.
• Respond to ad‑hoc queries and provide calculation support to internal customers.
• Review and process daily BAU requests efficiently.
• Create and run exception reports as part of the Customer Strategy Control Framework.
• Assist in testing and reporting on customer account management tools and features.
• Periodically test and maintain existing and new financial calculators/models.

• Advanced Microsoft Excel
• Strong mathematical competency and analytical thinking
• Excellent accuracy and attention to detail
• Team oriented with strong collaboration skills
• Effective communication skills

• Experience with VBA skills for financial modelling and automation
• Experience with BI tools and database management
• Background in risk management, customer account operations or financial analysis
• Familiarity with data validation, reporting and control frameworks

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Finance